Act! vs Freshworks 360 vs Bigin by Zoho CRM Comparison
Act!
Starting at $30 /User/Month
- Free Trial
- Freelancers / Consultants
- Medium Business
Act! CRM Software's powerful and simple interface makes it easy to use for both desktop and mobile devices. With Act! Automatic reminders help keep you organized, keeping you up-to-date with tasks so you can focus on wha…
Freshworks 360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, social and others. The platform al…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Act! leads on user satisfaction with a 3.6-star rating across 441 reviews.
SpotSaaS Analysis
Act!Freshworks 360Bigin by Zoho CRM
The core difference between Act! and Freshworks 360 is that Act! offers a clear pricing structure at $30, while Freshworks 360 does not disclose its pricing. Act! is ideal for small to medium-sized businesses seeking an affordable CRM solution, while Freshworks 360 may appeal to organizations looking for a comprehensive suite of customer engagement tools.
- Affordable CRM solution - Clear pricing at $30 - Suitable for small to medium-sized businesses - Focuses on customer relationship management - User-friendly interface - Customizable features
- Comprehensive customer engagement suite - Pricing not disclosed - Ideal for businesses seeking an all-in-one solution - Integrates various customer service tools - Offers automation capabilities - Scalable for growing organizations
Act! vs Freshworks 360 vs Bigin by Zoho CRM — at a glance
| Feature | Act! | Freshworks 360 | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 3.6 / 5 | — | 4.3 / 5 |
| Reviews | 441 | — | 119 |
| Starting price | $30 /User/Month | Contact for pricing | $7 /User/Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Small Business |
| Category | CRM Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — | Available |
| Support modes | Business Hours, Online | Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | SOC 2 | — |
| Data residency | US | Global | Global |
Key differences between Act! and Freshworks 360
- Pricing: Act! starts at $30 /User/Month. Freshworks 360 pricing is not publicly listed.
- Free trial: Act! offers a free trial; Freshworks 360 does not.
- Target audience: Act! is built for Freelancers / Consultants and Medium Business, while Freshworks 360 targets Large Enterprises and Medium Business.
- Deployment: Act! supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Freshworks 360 supports SaaS/Web/Cloud.
Compare Act! vs Freshworks 360 vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Freelancers / Consultants, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Small Business
Act! typically suits Freelancers / Consultants and Medium Business. Freshworks 360 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Act! CRM Software's powerful and simple interface makes it easy to use for both desktop and mobile devices. With Act! Automatic reminders help keep you organized, keeping you up-to-date ... Read More about Act! | Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, ... Read More about Freshworks 360 | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 7.5/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Act!, Freshworks 360 and Bigin by Zoho CRM Compare on Features?
Total Features | 10 Features | 3 Features | 10 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Act!, Freshworks 360 and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
Act! vs Freshworks 360 User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 368 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  TSD Groep  INEX  The Sherman Sheet |  Grabyo  GetYourGuide  Honda |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots | No screenshots available. | No screenshots available. |
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Videos |  5 Videos |  4 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Act! or Freshworks 360?
- Act! edges out the other on user ratings (3.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Act! and Freshworks 360 offer a free trial?
- Act! offers a free trial. Freshworks 360 does not.
- What is the starting price of Act! vs Freshworks 360?
- Act! starts at $30 /User/Month. Freshworks 360 starts at Contact for pricing.
- What are the top alternatives to Act!?
- Top alternatives to Act! include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.
- What are the top alternatives to Freshworks 360?
- Top alternatives to Freshworks 360 include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.