Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · NPS Software
Zonka Feedback tops the category with a 9.8/10 SpotScore at 4.7/5, with a free trial that lets teams test before committing. Startquestion earns the highest user rating at 4.8/5 from 202 reviews — enough responses to be statistically meaningful, not a thin sample skewed by a handful of early adopters. Promoter.io draws 432 ratings and offers a freemium plan, giving customer success teams a low-risk way to get NPS tracking started.
NPS software sends Net Promoter Score surveys, collects responses, and surfaces trends in customer loyalty over time. Customer success managers and CX leads at SaaS companies and subscription businesses are the primary buyers.
Quick picks for NPS Software
- Best overall — Zonka Feedback
- Best for high-trust ratings — Startquestion
- Best for CX teams running continuous programs — Trustmary
- Best free option — Promoter.io
Who gets the most from NPS Software
- 1Customer success managers seeking to improve customer loyalty and retention through NPS surveys
- 2Marketing managers conducting market research and brand reputation monitoring using NPS feedback
- 3Product managers collecting product feedback and customer satisfaction data to inform development
How to choose NPS Software
If you need quick survey setup with strong customization, filter by platforms offering survey logic and templates. For enterprise use, sort by rating and filter by solutions with offline capabilities and reliable customer support.
Our research is independent and data-backed. We review thousands of tools and use real buyer signals — without the hype.
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SurveyLab
Measure, monitor, and improve customer satisfaction with SurveyLab.
Best for: SMB teams · Mid-market · Enterprise
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What is SurveyLab?
SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its drag-and-drop builder supports a wide range of question formats and can be used for academic research, ...
Read more about SurveyLabDisclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].