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List of Incident Management Software

What is Incident Management Software?

An Incidence management system is software that helps with managing support incidents in an organization. IMS is a software product category that deals with streamlining and automating the tasks involved in incident responses, based upon processes defined in the Operations Resource Planning...  Read more

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Researched and Edited by Rajat Gupta

Last updated: April 2025

Incident Management Software overview

Read buyer's guide
page-author

Researched and Edited by Rajat Gupta

Last updated: April 2025

Common Features

  • Incident Reporting

  • Real-time Dashboard

  • Enriched Notifications

  • Task Management

+ 8 more

Unique Features

  • Routing

Pricing

  • 58% Software offers Free Trial

  • 39% Software offers Freemium

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Showing 21-36 out of 36

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List of the Top Incident Management Software as of April 2025

7.9

Spot Score

TaskSift - Incident Management Software

TaskSift

Streamline your incident management with TaskSift.

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Product Description

TaskSift is a flexible and powerful incident management platform for public safety organizations. Use it for managing tasks, dispatching resources, and tracking the status of any incident first gets user in front of data, so decisions can be made quickly. Its lean approach to technology is ...

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Pricing

Free Trial available

Starts from $7.50/Month when Billed Yearly

7.8

Spot Score

PagerTree - Incident Management Software

PagerTree

Efficient incident management made simple.

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4.8

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Product Description

PagerTree provides an intelligent alert routing solution that supports contemporary teams with quick incident responses. This advanced software offers individualized on-call schedules, escalation devices, dependable notifications and much more - everything your organization needs for optimal ...

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Pricing

Free Trial available, Try Now

Starts from $0/user/month when monthly, also offers free forever plan

7.8

Spot Score

StatusCast Incident Management - Incident Management Software

StatusCast Incident Management

Streamline incident response, minimize downtime.

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Product Description

StatusCast Incident Management Software provides seamless, coordinated, and collaborative response to help you swiftly restore services and minimize downtime due to planned maintenance or sudden events. Our incident management system allows you to quickly identify the right people, action, and ...

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Pricing

Free Trial available, Try Now

7.8

Spot Score

Incident.io - Incident Management Software

Incident.io

React and recover with ease.

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Product Description

Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business operations, from infrastructure outages to malicious data breaches. We help your organization quickly ...

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Pricing

Starts from $16/User/Month when Billed Yearly

Pros & Cons

  • Seamless integration with Slack, enhancing user experience and familiarity.

  • Automates manual tasks effectively, improving incident response efficiency.

  • Excellent customer support with a responsive and proactive team.

  • Easy to set up and use, with minimal training required for users.

  • Limited selection of advanced functionalities and customizations in the Marketplace.

  • Complex features and customizations might be overwhelming for new users without proper guidance.

7.7

Spot Score

All Quiet

All Quiet

Efficiency and simplicity for smoother incident escalation.

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Product Description

Introducing All Quiet—the ultimate solution for streamlining your incident escalation process. Tackling the challenge of coordinating an incident response team while minimizing disruptions has never been easier. All Quiet ensures that customers are kept in the loop and up-to-date with ...

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Pricing

Free Trial available

7.7

Spot Score

Cronping

Cronping

Stay ahead of downtime, with proactive monitoring.

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Product Description

Introducing Cronping, the ultimate solution for reliable uptime monitoring designed to meet the needs of today's professionals. With a focus on accuracy, responsiveness, and efficiency, Cronping is the go-to all-in-one tool that empowers users to effortlessly monitor their systems and stay ...

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Pricing

Starts from $24.00/month when Billed Yearly, also offers free forever plan

7.7

Spot Score

ResQ - Incident Management Software

ResQ

Effortless incident resolution with real-time updates.

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Product Description

ResQ makes incident resolution and reporting easier for any business. Enhance your team's communications and resolution times with the Slack integration – no need to change applications or jump between platforms. With updates in real time, incidents can be handled effectively as soon as they ...

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Pricing

ResQ offers custom pricing plan

7.6

Spot Score

Lightstep Incident Response - Incident Management Software

Lightstep Incident Response

Simplify incident response for faster resolution.

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Product Description

Lightstep was designed specifically for the cybersecurity Incident Response space, and it continue to add new features to help these teams be more efficient at handling the large amounts of data that comes from a single incident. Lightstep allows for incident management and triage by having the ...

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Pricing

Lightstep Incident Response offers custom pricing plan

7.6

Spot Score

Squzy - Incident Management Software

Squzy

Streamline incident management with Squzy.

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Product Description

Squzy is an incident management software for small and medium businesses. The smart, simple and cheap solution for business that need a tool to manage incidents: fires, floods, healthcare emergencies, burglaries, etc. It helps teams of people working together to resolve incidents faster. It ...

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7.5

Spot Score

Kintaba - Incident Management Software

Kintaba

Empowering teams to effectively respond to incidents.

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Product Description

Kintaba is the perfect tool to manage your company's incident response process. Benefit from instant chat, smart event tracking, scheduled IMOC rotations, postmortem templates, automated scheduling, and more. With Kintaba, streamlined modern incident management is simple and effective - no ...

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Pricing

Free Trial available

Starts from $5,000

7.4

Spot Score

Alcea IssueTrack - Incident Management Software

Alcea IssueTrack

Efficient issue management for productive teams.

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4.2

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Product Description

Alcea IssueTrack offers a powerful and flexible issue management solution for any organization looking to better keep track of tasks and issues. It enables organized workflows, fosters collaborative teams, facilitates accountability, and ultimately increases productivity. A highly efficient ...

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Pricing

Free Trial available

Alcea IssueTrack offers custom pricing plan

7.4

Spot Score

PhaseWare Tracker - Incident Management Software

PhaseWare Tracker

Effortless customer service for ultimate satisfaction.

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3.2

(6)

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Product Description

PhaseWare Tracker is an all-encompassing customer service system that can be fully customized to fit your needs. It is equipped with comprehensive features such as issue tracking, complaint resolution, CRM, time tracking, SLA compliance, process automation, knowledge base and more, offering an ...

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Pricing

Free Trial available

PhaseWare Tracker offers custom pricing plan

7.2

Spot Score

Squirro Service Insights - Incident Management Software

Squirro Service Insights

Empowering service teams with real-time insights.

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Product Description

Squirro's Service Insights offer an AI-enabled interface for customer service teams. It leverages various sources to give real-time insights into service desk and configuration database performance. Combining this information offers tailored, up-to-date reports that make it easier for everyone ...

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Pricing

Squirro Service Insights offers custom pricing plan

7.1

Spot Score

AreYouSafe? - Incident Management Software

AreYouSafe?

Empowering Safety at Your Workplace

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Product Description

"Introducing AreYouSafe? - your go-to crisis management bot, designed to help safety admins and HR teams ensure a safe work environment. This innovative product allows for real-time updates and personalized incident management to track employees' safety during emergencies. With a simple 3-step ...

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7.0

Spot Score

TaskCall - Incident Management Software

TaskCall

Automate your incident response for faster resolution.

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Product Description

TaskCall is an incident response and management system for IT and DevOps. It automates the response process so incidents can be resolved in the fastest possible time.

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Pricing

Free Trial available, Try Now

Starts from $9/User/Month, also offers free forever plan

Aware Logo

Aware

Secure Collaboration Data Protection

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Product Description

Mimecast Aware is an advanced collaboration data protection and compliance platform designed to secure digital communications across tools like Slack, Microsoft Teams, Zoom, and Webex. It leverages AI-powered detection and natural language processing (NLP) to identify risks such as data loss, ...

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Pricing

Aware offers custom pricing plan

Incident Management Software Buyer's Guide

How To Choose The Best Incident Management Software