Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Incident Management Software
PagerDuty leads the pack with a SpotScore of 9.8/10, reflecting its high user satisfaction from 1,748 ratings. xMatters follows closely, offering a versatile pricing model that includes a freemium option, appealing to a wide range of users. AlertOps, with its impressive 4.8/5 rating, shines despite fewer reviews, indicating strong user approval.
Incident management software streamlines the process of identifying and resolving IT incidents, crucial for DevOps engineers and IT operations teams seeking to minimize downtime and maintain service reliability.
Quick picks for Incident Management Software
- Best overall — PagerDuty
- Best for versatile pricing — xMatters
- Best for high user satisfaction — AlertOps
- Best free option — Opsgenie
Who gets the most from Incident Management Software
- 1On-call engineers managing real-time incident alerts and escalations
- 2IT operations managers coordinating incident response workflows and team schedules
- 3DevOps team leads automating alert routing and incident resolution processes
How to choose Incident Management Software
If you need strong automation and integration capabilities, filter by Enterprise deployment and sort by user rating; for teams prioritizing ease of setup and user-friendly notifications, filter by Free Trial and look for products with strengths in timely alerting and low training requirements.
Showing 21-35 out of 35
7.7
Spot Score

Cronping
Stay ahead of downtime, with proactive monitoring.
Best for: SMB teams · Mid-market · Enterprise
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What is Cronping?
Introducing Cronping, the ultimate solution for reliable uptime monitoring designed to meet the needs of today's professionals. With a focus on accuracy, responsiveness, and efficiency, Cronping is the go-to all-in-one tool that empowers users to effortlessly monitor their systems and stay ...
Read more about CronpingStarts from $24.00/month when Billed Yearly, also offers free forever plan
7.7
Spot Score

ResQ
Effortless incident resolution with real-time updates.
Best for: SMB teams · Mid-market · Enterprise
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What is ResQ?
ResQ makes incident resolution and reporting easier for any business. Enhance your team's communications and resolution times with the Slack integration – no need to change applications or jump between platforms. With updates in real time, incidents can be handled effectively as soon as they ...
Read more about ResQResQ offers custom pricing plan
7.6
Spot Score

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What is Squzy?
Squzy is an incident management software for small and medium businesses. The smart, simple and cheap solution for business that need a tool to manage incidents: fires, floods, healthcare emergencies, burglaries, etc. It helps teams of people working together to resolve incidents faster. It ...
Read more about Squzy
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7.5
Spot Score

Kintaba
Empowering teams to effectively respond to incidents.
Best for: SMB teams · Mid-market · Enterprise
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What is Kintaba?
Kintaba is the perfect tool to manage your company's incident response process. Benefit from instant chat, smart event tracking, scheduled IMOC rotations, postmortem templates, automated scheduling, and more. With Kintaba, streamlined modern incident management is simple and effective - no ...
Read more about KintabaStarts from $99/Month when Billed Yearly
7.4
Spot Score

Alcea IssueTrack
Efficient issue management for productive teams.
Best for: SMB teams · Mid-market · Enterprise
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What is Alcea IssueTrack?
Alcea IssueTrack offers a powerful and flexible issue management solution for any organization looking to better keep track of tasks and issues. It enables organized workflows, fosters collaborative teams, facilitates accountability, and ultimately increases productivity. A highly efficient ...
Read more about Alcea IssueTrackAlcea IssueTrack offers custom pricing plan
7.4
Spot Score
PhaseWare Tracker
Effortless customer service for ultimate satisfaction.
Best for: SMB teams · Mid-market · Enterprise
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What is PhaseWare Tracker?
PhaseWare Tracker is an all-encompassing customer service system that can be fully customized to fit your needs. It is equipped with comprehensive features such as issue tracking, complaint resolution, CRM, time tracking, SLA compliance, process automation, knowledge base and more, offering an ...
Read more about PhaseWare TrackerPhaseWare Tracker offers custom pricing plan
7.2
Spot Score

Squirro Service Insights
Empowering service teams with real-time insights.
Best for: SMB teams · Mid-market · Enterprise
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What is Squirro Service Insights?
Squirro's Service Insights offer an AI-enabled interface for customer service teams. It leverages various sources to give real-time insights into service desk and configuration database performance. Combining this information offers tailored, up-to-date reports that make it easier for everyone ...
Read more about Squirro Service InsightsSquirro Service Insights offers custom pricing plan
7.1
Spot Score
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What is AreYouSafe??
"Introducing AreYouSafe? - your go-to crisis management bot, designed to help safety admins and HR teams ensure a safe work environment. This innovative product allows for real-time updates and personalized incident management to track employees' safety during emergencies. With a simple 3-step ...
Read more about AreYouSafe?7.0
Spot Score

TaskCall
Automate your incident response for faster resolution.
Best for: SMB teams · Mid-market · Enterprise
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What is TaskCall?
TaskCall is an incident response and management system for IT and DevOps. It automates the response process so incidents can be resolved in the fastest possible time.
Read more about TaskCall
Pagerly
Elevate your on-call duties with streamlined incident management.
Best for: SMB teams · Mid-market · Enterprise
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What is Pagerly?
Elevate your on-call duties with Pagerly, the essential companion for engineering teams looking to revolutionize their approach to on-call schedules and incident management. With the tagline "Supervise on-call Duties through Slack," Pagerly is designed to seamlessly integrate with Slack, ...
Read more about PagerlyPagerly offers custom pricing plan

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What is Keep?
Introducing Keep - your ultimate solution for efficient end-to-end processes. Say goodbye to complex alert management and manual workflows with Keep, the cutting-edge open-source platform that revolutionizes operations. With Keep, you'll experience a seamless and centralized alert management ...
Read more about KeepStarts from $199.00/month when Billed Yearly, also offers free forever plan

LEFTA Systems
Empowering law enforcement, one software at a time.
Best for: SMB teams · Mid-market · Enterprise
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What is LEFTA Systems?
LEFTA Systems has been at the forefront of providing superior software solutions to law enforcement agencies around the globe. Our applications provide first responders with the tools they need to stay ahead of emerging trends and meet the demands of their job more efficiently. With its ...
Read more about LEFTA SystemsStarts from $2,000

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What is FaceUp?
FaceUp is your go-to secure, convenient solution for anonymous reporting of any issues or wrongdoing. It enables company staff, as well as schoolchildren, to reach out and speak up about anything that may be difficult to discuss in person. With its easy-to-use interface, FaceUp provides a safe ...
Read more about FaceUpStarts from $39/Month

LexisNexis eCrash
Streamline your crash reporting with LexisNexis eCrash.
Best for: SMB teams · Mid-market · Enterprise
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What is LexisNexis eCrash?
LexisNexis eCrash is an electronic crash report management tool that streamlines the crash reporting process from start to finish. By automating the process, from the incident location throughout the online report distribution, it helps to cut costs and develop a more efficient and ...
Read more about LexisNexis eCrashLexisNexis eCrash offers custom pricing plan

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What is Aware?
Mimecast Aware is an advanced collaboration data protection and compliance platform designed to secure digital communications across tools like Slack, Microsoft Teams, Zoom, and Webex. It leverages AI-powered detection and natural language processing (NLP) to identify risks such as data loss, ...
Read more about AwareAware offers custom pricing plan







