9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 981-990 out of 4147
AU
Anonymous User
11/30/22
"Zoho Desk is really cool!"
What do you like best about Zoho Desk? It is super easy to understand. No bugs to be found. What do you dislike about Zoho Desk?
AU
Anonymous User
11/29/22
"well it was been very useful."
What do you like best about Zoho Desk? It is easy to use, convenient and can help you give better customer service. What do you dislike about Zoho Desk?
AU
Anonymous User
11/29/22
"Very Good Experience"
What do you like best about Zoho Desk? Easy to use, understand. The template also makes it really easy to implement. What do you dislike about Zoho Desk?
HC
Herbert C
11/29/22
"Excelente"
What do you like best about Zoho Desk? Extremamente facil de utilizar e configurar, tanto que consegui realizar toda configuração em menos de 30 minutos, isso contando com teste da aplicação com usuário.
PG
paras g
11/29/22
"Good software to manage social media complaint tickets"
What do you like best about Zoho Desk? social and chat feature are the best. You can also integrate it with crm. What do you dislike about Zoho Desk?
AU
Anonymous User
11/29/22
"Great Customer Support"
What do you like best about Zoho Desk? Super easy to use and great customer support What do you dislike about Zoho Desk?
AU
Anonymous User
11/29/22
"Cost-effective solution for Service team"
What do you like best about Zoho Desk? Workflow automation and ability to track interactions from social media sites. What do you dislike about Zoho Desk?
GR
Ganesh R
11/29/22
"Ease to use ticketing system"
What do you like best about Zoho Desk? Ticket and Priority wise assignment. Auto assignment rules What do you dislike about Zoho Desk?
DF
Dominic F
11/29/22
"Easy to Use CS System"
What do you like best about Zoho Desk? The ability to view tickets and assign them to agents and view analytics What do you dislike about Zoho Desk?
GR
Ganesh R
11/29/22
"Ease to use ticketing system"
What do you like best about Zoho Desk? Ticket and Priority wise assignment. Auto assignment rules What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].