9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 991-1000 out of 4147
GR
Ganesh R
11/29/22
"Ease to use ticketing system"
What do you like best about Zoho Desk? Ticket and Priority wise assignment. Auto assignment rules What do you dislike about Zoho Desk?
AU
Anonymous User
11/28/22
"Straight forward to use and setup"
What do you like best about Zoho Desk? I found the setup process very straightforward, and if there was any issue Zoho support team answered our questions promptly. We have used a few ticketing systems, which may offer other features but with Zoho it integrated with our company seamlessly, and our clients also found it easy to use.
AM
atila m
11/27/22
"Really easy setup and instant support"
What do you like best about Zoho Desk? The support provided by the team and the spead of respnse What do you dislike about Zoho Desk?
SJ
Sanchuthan J
11/27/22
"all in ne"
What do you like best about Zoho Desk? customer support, i like this because its very to use What do you dislike about Zoho Desk?
AP
Adrian P
11/26/22
"Great experience with business messaging"
What do you like best about Zoho Desk? its super easy to use and it helps my sales and marketing team coordinate What do you dislike about Zoho Desk?
AU
Anonymous User
11/26/22
"Great tool to manage tickets!"
What do you like best about Zoho Desk? Zoho has been a gamechanger for us when it comes to handling customer support issues. We have the ability to add categories and classify customer reachouts and manage the timeline for the same
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Ahmad D
11/26/22
"Nice to use for maintenance requests"
What do you like best about Zoho Desk? Nice to use to manage maintenance requests overall in the organisation where you have multiple stakeholders, and you need to align and engage all of them at one place.
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Ahmad D
11/26/22
"Nice to use for maintenance requests"
What do you like best about Zoho Desk? Nice to use to manage maintenance requests overall in the organisation where you have multiple stakeholders, and you need to align and engage all of them at one place.
SA
Serkan A
11/25/22
"Best Solution for Customer Service - We love it !"
What do you like best about Zoho Desk? Its really organized. The best for us is the easy Ticketing System and Helpdesk. Our Agents didnt need much time to understand all the functions.
NG
Nelzon G
11/24/22
"Great ticketing system for startup companies"
What do you like best about Zoho Desk? Ticketing system plus the task management What do you dislike about Zoho Desk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
