9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 991-1000 out of 4147
AU
Anonymous User
11/29/22
"Very Good Experience"
What do you like best about Zoho Desk? Easy to use, understand. The template also makes it really easy to implement. What do you dislike about Zoho Desk?
AU
Anonymous User
11/28/22
"Straight forward to use and setup"
What do you like best about Zoho Desk? I found the setup process very straightforward, and if there was any issue Zoho support team answered our questions promptly. We have used a few ticketing systems, which may offer other features but with Zoho it integrated with our company seamlessly, and our clients also found it easy to use.
SJ
Sanchuthan J
11/27/22
"all in ne"
What do you like best about Zoho Desk? customer support, i like this because its very to use What do you dislike about Zoho Desk?
AM
atila m
11/27/22
"Really easy setup and instant support"
What do you like best about Zoho Desk? The support provided by the team and the spead of respnse What do you dislike about Zoho Desk?
AD
Ahmad D
11/26/22
"Nice to use for maintenance requests"
What do you like best about Zoho Desk? Nice to use to manage maintenance requests overall in the organisation where you have multiple stakeholders, and you need to align and engage all of them at one place.
AD
Ahmad D
11/26/22
"Nice to use for maintenance requests"
What do you like best about Zoho Desk? Nice to use to manage maintenance requests overall in the organisation where you have multiple stakeholders, and you need to align and engage all of them at one place.
AU
Anonymous User
11/26/22
"Great tool to manage tickets!"
What do you like best about Zoho Desk? Zoho has been a gamechanger for us when it comes to handling customer support issues. We have the ability to add categories and classify customer reachouts and manage the timeline for the same
AP
Adrian P
11/26/22
"Great experience with business messaging"
What do you like best about Zoho Desk? its super easy to use and it helps my sales and marketing team coordinate What do you dislike about Zoho Desk?
SA
Serkan A
11/25/22
"Best Solution for Customer Service - We love it !"
What do you like best about Zoho Desk? Its really organized. The best for us is the easy Ticketing System and Helpdesk. Our Agents didnt need much time to understand all the functions.
NG
Nelzon G
11/24/22
"Great ticketing system for startup companies"
What do you like best about Zoho Desk? Ticketing system plus the task management What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].