9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 951-960 out of 4147
A
Anıl
12/18/22
"The best ticket software"
What do you like best about Zoho Desk? UX design with all the features we're looking for What do you dislike about Zoho Desk?
AU
Anonymous User
12/18/22
"Zoho Desk"
What do you like best about Zoho Desk? Simple to use and integrate with other applications. What do you dislike about Zoho Desk?
GM
Gautam M
12/18/22
"Good solution, can be better"
What do you like best about Zoho Desk? Zoho Desk integrates seamlessly with the Zoho One suite, which is a big plus. The support ticket widget is also a quick and decent solution. The ability to quickly take screenshots and attach it is also a good feature.
VL
Valentinos L
12/17/22
"Amazing Experience"
What do you like best about Zoho Desk? It is an expert system by itself. Full of automations , tips and tricks... What do you dislike about Zoho Desk?
AU
Anonymous User
12/16/22
"Best value for money"
What do you like best about Zoho Desk? Affordable pricing and everything is easy to understand. What do you dislike about Zoho Desk?
GC
Gianluca C
12/15/22
"Sistema de Help Desk com fácil usabilidade"
What do you like best about Zoho Desk? Gosto da praticidade, usabilidade e organização das tarefas que o programa disponibiliza. Além da customização das notificações de e-mail que são disparadas para os usuários da outra ponta.
RM
Rajeev M K
12/15/22
"Zoho Desk Review"
What do you like best about Zoho Desk? The user Interface. It is so easy to understand and use this application. What do you dislike about Zoho Desk?
AU
Anonymous User
12/15/22
"Zoho Desk user interface is pleasant to work with & easy to navigate.Their support team is helpful."
What do you like best about Zoho Desk? The great interface, the easy handlind. It is pleasant to work with & easy to navigate. Their support team is really very helpful.
AU
Anonymous User
12/14/22
"You have to pay for the worthwhile features"
What do you like best about Zoho Desk? The customizations available are plentiful. Templates, macros, timekeeping, and all automation make this app worth it (standard subscription and up).
AU
Anonymous User
12/14/22
"So far so good!"
What do you like best about Zoho Desk? Great interface, good support, the integration of many tools. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].