9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 961-970 out of 4147
AU
Anonymous User
12/13/22
"Best solution for customer support and knowledge base"
What do you like best about Zoho Desk? Simple to use and the customer support page allows you to create a FAQ and article in an easy way simply. The tickets are quite simple to use and manage. Still creating the FAQ page but, so far so good.
AU
Anonymous User
12/12/22
"good ticket system"
What do you like best about Zoho Desk? Social media integration is great , automatically creates tickets for me What do you dislike about Zoho Desk?
FP
Felipe P
12/08/22
"Friendly, easy and complete"
What do you like best about Zoho Desk? The ways the menu is organized and how they guide us through the process of learning each function. What do you dislike about Zoho Desk?
SP
Saswat P
12/07/22
"This is an awesome platform to moniter the queries of the employees in our organisation."
What do you like best about Zoho Desk? Individual ownership can be handed over to anyone my organization for as long as I want to let them be involved in the process.
MA
mahmoud a
12/06/22
"user friedly, very simple having all the business process for helpdesk & ticketing any corp needed"
What do you like best about Zoho Desk? complete cycle and customizable SLA with a knowledgebase What do you dislike about Zoho Desk?
AU
Anonymous User
12/06/22
"So far, so good."
What do you like best about Zoho Desk? The GUI is intuitive. Easy to get around and easy to work with. What do you dislike about Zoho Desk?
AU
Anonymous User
12/06/22
"Good CRM"
What do you like best about Zoho Desk? Zoho provides extensive support over multiple platforms. Easy to integrate into complex systems. What do you dislike about Zoho Desk?
AU
Anonymous User
12/06/22
"Great Software"
What do you like best about Zoho Desk? The ticket system gives us the ability to keep track of our customers with ease. The app is easy to use! What do you dislike about Zoho Desk?
AZ
Atif Z
12/06/22
"Resolved all our support issues"
What do you like best about Zoho Desk? We had so many support queries for medical supplies across our care homes. We needed a platform where we can easily manage all this. Zoho desk was the solution. Not only did it resolve all our support issues, indeed it is very easy to use with a clear interface, not cluttered and you can get to the infomration you want quickly. Unlike other ticketing systems, it gives an easy to use interface, easy replying options, easy setup.
AU
Anonymous User
12/06/22
"Great helpdesk and have used a few"
What do you like best about Zoho Desk? simple interface but in depth and customisable What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].