9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 941-950 out of 4147
AS
Ahmed S
12/21/22
"Stable solution with rich features"
What do you like best about Zoho Desk? simple solution with rich features to manage support tickets What do you dislike about Zoho Desk?
AS
Ahmed S
12/21/22
"Stable solution with rich features"
What do you like best about Zoho Desk? simple solution with rich features to manage support tickets What do you dislike about Zoho Desk?
AU
Anonymous User
12/20/22
"Simple desktop ticketing"
What do you like best about Zoho Desk? A quick and easy ticketing system for IT to setup and use. Users also find it easy to use and put tickets in. What do you dislike about Zoho Desk?
AU
Anonymous User
12/20/22
"Simple desktop ticketing"
What do you like best about Zoho Desk? A quick and easy ticketing system for IT to setup and use. Users also find it easy to use and put tickets in. What do you dislike about Zoho Desk?
DR
Daniel R
12/20/22
"Great product - constantly improving."
What do you like best about Zoho Desk? Easy, intuitive. Layout and use just make sense from an interface perspective. What do you dislike about Zoho Desk?
SG
Shaun G
12/20/22
"User friendly and attractive solution for a one man show!"
What do you like best about Zoho Desk? Every tool has an intuitively designed user interface and is easy to use. What do you dislike about Zoho Desk?
IM
Imtiaz M
12/19/22
"Very much helpful solution."
What do you like best about Zoho Desk? Solution Design and UI/UX are very much friendly. What do you dislike about Zoho Desk?
RD
Raj D
12/19/22
"Really helpful tool."
What do you like best about Zoho Desk? It's amazing tool which can be used to achieve customer satisfaction. What do you dislike about Zoho Desk?
AU
Anonymous User
12/18/22
"It was good experience till now for automating our system and looking forward to explore them more."
What do you like best about Zoho Desk? Automating our system and the SLA feature which help us in answering the tickets which are missed What do you dislike about Zoho Desk?
A
Anıl
12/18/22
"The best ticket software"
What do you like best about Zoho Desk? UX design with all the features we're looking for What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].