9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 931-940 out of 4147
RW
Ryon W
12/26/22
"Great desk software"
What do you like best about Zoho Desk? It has features that suit almost all use cases. It is very great at centralizing everything in one place. What do you dislike about Zoho Desk?
RW
Ryon W
12/26/22
"Great desk software"
What do you like best about Zoho Desk? It has features that suit almost all use cases. It is very great at centralizing everything in one place. What do you dislike about Zoho Desk?
GM
Greg M
12/25/22
"Very intuitive and easy to use, yet very powerful"
What do you like best about Zoho Desk? Zoho Desk is easy to set up and learn. The product is very intuitive. However, when you want to do more advanced things, it is straightforward to figure out how to do that as well.
SH
Suresh H
12/25/22
"Inspirational Founder, Inspirational Journey, Simplest of Interface."
What do you like best about Zoho Desk? Intuitive Interface, How anyone in an organization can quickly understand all features. What do you dislike about Zoho Desk?
AU
Anonymous User
12/23/22
"Cheapest and most efficient business suite for a startup"
What do you like best about Zoho One? The extensive list of applications included in Zoho One is the best thing about it. There is at least one application for almost all your business needs in Zoho One suite. In some instances, there are even multiple apps that can fulfill your requirement. Do you need an accounting application? You have Zoho books, invoice, expense, inventory, subscription. You have Zoho CRM to maintain your leads and customers. There are Zoho campaigns and marketing hub ...
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AU
Anonymous User
12/23/22
"Simple desk system with vast possibilities"
What do you like best about Zoho Desk? That whatever we want to implement in our desk neither it will be phone integration or social media chats integration zoho desk is already ready for this and configuration is realy simple.
MN
Mehdi N
12/23/22
"Convenient for a startup business"
What do you like best about Zoho Desk? Easy to get started immediately, with no complex setting or configuration required. As an early-stage startup, it helped us move forward quickly in setting up a support process for our users.
MN
Mehdi N
12/23/22
"Convenient for a startup business"
What do you like best about Zoho Desk? Easy to get started immediately, with no complex setting or configuration required. As an early-stage startup, it helped us move forward quickly in setting up a support process for our users.
BK
Björn K
12/22/22
"Good tool that solved all our issues"
What do you like best about Zoho Desk? Best practice in Zoho Desk is Automatization. What do you dislike about Zoho Desk?
MV
Miguel V
12/22/22
"ZohoDesk an effective solution to support our Helpdesk"
What do you like best about Zoho Desk? We have been testing Zoho Desk for some time and we can say that the initial configuration is so simple that in a couple of hours your IT department will be operating with this tool. Before Zoho Desk, we used other support software, but the configuration and reporting tool needs a lot of configuration and support from an expert in the tool, to get the full potential, unlike Zoho Desk which in few steps simplifies the implementation .
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].