9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 921-930 out of 4147
LR
Lauren R
01/04/23
"Helpful system"
What do you like best about Zoho Desk? ticketing systems are very useful and also the automatic assigning What do you dislike about Zoho Desk?
PP
Pankaj P
01/04/23
"Overall Usage Feedback"
What do you like best about Zoho Desk? Community is a good feature we used We created announcements, Created new articles, also raised tickets as an end-user via email & from the community feature, Thank You.
AU
Anonymous User
01/03/23
"So far it's been great ,but learning has been time consuming"
What do you like best about Zoho Desk? It seems to be a good solution for customers. What do you dislike about Zoho Desk?
PV
Pranjal V
12/30/22
"good orientation and product explanation from Zoho team"
What do you like best about Zoho Desk? I like how it is customizable to suite my business. What do you dislike about Zoho Desk?
AU
Anonymous User
12/30/22
"Zoho"
What do you like best about Zoho Desk? This has reduced my stress by half in creating tickets, follow-ups, and comments for the tickets. Highly recommended. What do you dislike about Zoho Desk?
KF
Kai F
12/30/22
"Perfectly customizable for your business"
What do you like best about Zoho Desk? The most important tasks are summarized in one place. Just one tool for all the tasks you need during the day. You can also automate many of your tasks and set rules for them.
AU
Anonymous User
12/30/22
"Zoho"
What do you like best about Zoho Desk? This has reduced my stress by half in creating tickets, follow-ups, and comments for the tickets. Highly recommended. What do you dislike about Zoho Desk?
KF
Kai F
12/30/22
"Perfectly customizable for your business"
What do you like best about Zoho Desk? The most important tasks are summarized in one place. Just one tool for all the tasks you need during the day. You can also automate many of your tasks and set rules for them.
AU
Anonymous User
12/29/22
"Good web environment and many options available"
What do you like best about Zoho Desk? It is possible to personalize it according to your needs. What do you dislike about Zoho Desk?
AU
Anonymous User
12/29/22
"Good web environment and many options available"
What do you like best about Zoho Desk? It is possible to personalize it according to your needs. What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].