9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 911-920 out of 4147
AU
Anonymous User
01/06/23
"Experience with Zoho"
What do you like best about Zoho Desk? The Product Engineers. Not only the product has vast capabilities, the team is very knowledgeable about it as well What do you dislike about Zoho Desk?
VS
Vicky S
01/06/23
"We're very happy with Zoho Desk which help us to assist our customers"
What do you like best about Zoho Desk? How the HelpDesk help us to maintain our customers What do you dislike about Zoho Desk?
AU
Anonymous User
01/06/23
"Experience with Zoho"
What do you like best about Zoho Desk? The Product Engineers. Not only the product has vast capabilities, the team is very knowledgeable about it as well What do you dislike about Zoho Desk?
VS
Vicky S
01/06/23
"We're very happy with Zoho Desk which help us to assist our customers"
What do you like best about Zoho Desk? How the HelpDesk help us to maintain our customers What do you dislike about Zoho Desk?
AU
Anonymous User
01/05/23
"ZoHo Desk"
What do you like best about Zoho Desk? ZoHo Desk is very simple to use and admin friendly What do you dislike about Zoho Desk?
AU
Anonymous User
01/05/23
"ZoHo Desk"
What do you like best about Zoho Desk? ZoHo Desk is very simple to use and admin friendly What do you dislike about Zoho Desk?
PP
Pankaj P
01/04/23
"Overall Usage Feedback"
What do you like best about Zoho Desk? Community is a good feature we used We created announcements, Created new articles, also raised tickets as an end-user via email & from the community feature, Thank You.
LR
Lauren R
01/04/23
"Helpful system"
What do you like best about Zoho Desk? ticketing systems are very useful and also the automatic assigning What do you dislike about Zoho Desk?
ME
Mohamed E
01/04/23
"Amazing Service"
What do you like best about Zoho Desk? Instant Messaging service at zoho.com is amazing service What do you dislike about Zoho Desk?
ME
Mohamed E
01/04/23
"Amazing Service"
What do you like best about Zoho Desk? Instant Messaging service at zoho.com is amazing service What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].