9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 901-910 out of 4147
AU
Anonymous User
01/09/23
"Easy & seamless integration"
What do you like best about Zoho Desk? If you are looking for best solution to bring a customer support to your application, then I would recommend Zoho desk for easy and seamless integration.
AU
Anonymous User
01/09/23
"New user experience is a little rocky, but overall quite satisfactory."
What do you like best about Zoho Desk? Customer support has been proactive about reaching out when we have run across customization issues that we cannot do ourselve, CS has turned those around pretty quickly! We are still checking it out, but I think it will work for our needs (answering and tracking inquiries about our custom products).
NR
Nelson R
01/09/23
"Zoho Desk is the Best!"
What do you like best about Zoho Desk? I like how I can customize my Dashboard view by Status, Due Date, Etc. What do you dislike about Zoho Desk?
DD
DHAVAL D
01/09/23
"Zoho Help Desk is really very useful and easy to use help desk tool"
What do you like best about Zoho Desk? easy ticket log system, roll assignment and user management What do you dislike about Zoho Desk?
DD
DHAVAL D
01/09/23
"Zoho Help Desk is really very useful and easy to use help desk tool"
What do you like best about Zoho Desk? easy ticket log system, roll assignment and user management What do you dislike about Zoho Desk?
NR
Nelson R
01/09/23
"Zoho Desk is the Best!"
What do you like best about Zoho Desk? I like how I can customize my Dashboard view by Status, Due Date, Etc. What do you dislike about Zoho Desk?
AU
Anonymous User
01/09/23
"Lots of potential"
What do you like best about Zoho Desk? Dark mode is a huge plus. Integration with other Zoho software is a plus. It seems user friendly to setup. What do you dislike about Zoho Desk?
AU
Anonymous User
01/07/23
"Cheap and quality just amazing!"
What do you like best about Zoho Desk? i like the effortless view of all channels and the speed is quite remarkable, I'm fascinated with number of integration and the colors is comfortable to the eyes
AU
Anonymous User
01/07/23
"Cheap and quality just amazing!"
What do you like best about Zoho Desk? i like the effortless view of all channels and the speed is quite remarkable, I'm fascinated with number of integration and the colors is comfortable to the eyes
JP
Jhoni P
01/06/23
"Enough, Thanks"
What do you like best about Zoho Desk? Ticketing system was more than enough, but access to tracking ticket still complicated for outsider. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].