9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 891-900 out of 4147
AU
Anonymous User
01/12/23
"Zoho Desk for small business"
What do you like best about Zoho Desk? It allows me to manage and keep track all my issues. What do you dislike about Zoho Desk?
JS
Jess S
01/12/23
"Impressive offerings for those wishing to switch"
What do you like best about Zoho Desk? I really like the walkthru of everything. Coming from HelpScout, this seems like a really great alternative to the HelpDesk type applications and programs. I'm looking forward to learning more about this app.
JS
Jess S
01/12/23
"Impressive offerings for those wishing to switch"
What do you like best about Zoho Desk? I really like the walkthru of everything. Coming from HelpScout, this seems like a really great alternative to the HelpDesk type applications and programs. I'm looking forward to learning more about this app.
JL
Jacob L
01/11/23
"Zoho Desk Support"
What do you like best about Zoho Desk? It is straightforward to use, and we can customize the design to rebrand it to our liking and integrate our domain. It also has other options to integrate other services too.
AU
Anonymous User
01/11/23
"Very nice"
What do you like best about Zoho Desk? App availability and the fact I can attach documents or pictures to a ticket. What do you dislike about Zoho Desk?
JL
Jacob L
01/11/23
"Zoho Desk Support"
What do you like best about Zoho Desk? It is straightforward to use, and we can customize the design to rebrand it to our liking and integrate our domain. It also has other options to integrate other services too.
AU
Anonymous User
01/11/23
"Very nice"
What do you like best about Zoho Desk? App availability and the fact I can attach documents or pictures to a ticket. What do you dislike about Zoho Desk?
AU
Anonymous User
01/10/23
"Good product, solves problems"
What do you like best about Zoho Desk? It is a complete and customisable solution What do you dislike about Zoho Desk?
TD
Tho D
01/10/23
"Looking for a best suit ticketing tool"
What do you like best about Zoho Desk? Customizable, pricing seems good, a lot features What do you dislike about Zoho Desk?
AU
Anonymous User
01/09/23
"New user experience is a little rocky, but overall quite satisfactory."
What do you like best about Zoho Desk? Customer support has been proactive about reaching out when we have run across customization issues that we cannot do ourselve, CS has turned those around pretty quickly! We are still checking it out, but I think it will work for our needs (answering and tracking inquiries about our custom products).
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].