9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 881-890 out of 4147
MW
Marvin W
01/13/23
"True servicedesk tool, with some major features"
What do you like best about Zoho Desk? - Customizable dashboarding - Integration with instant messaging tools
AU
Anonymous User
01/13/23
"Great product, poor presales"
What do you like best about Zoho Desk? Ticketing and Knowledgbase section. Also like the mobile app What do you dislike about Zoho Desk?
FS
Fadi S
01/13/23
"I found what I was looking for in Zoho"
What do you like best about Zoho Desk? The integration of the instant messaging apps in one environment. This is key for my business to help engage with my clients from one environment.
EM
Eduardo M
01/13/23
"It works well at a good price."
What do you like best about Zoho Desk? It has a lot of features at a decent price. It is very complete in working with multiple organizations. What do you dislike about Zoho Desk?
MW
Marvin W
01/13/23
"True servicedesk tool, with some major features"
What do you like best about Zoho Desk? - Customizable dashboarding - Integration with instant messaging tools
FS
Fadi S
01/13/23
"I found what I was looking for in Zoho"
What do you like best about Zoho Desk? The integration of the instant messaging apps in one environment. This is key for my business to help engage with my clients from one environment.
AU
Anonymous User
01/13/23
"Zoho For All"
What do you like best about Zoho Desk? Zoho has a solution for almost anything you can think of, I always end up defaulting to Zoho as a cost conscious options What do you dislike about Zoho Desk?
AU
Anonymous User
01/12/23
"Muy buena herramienta"
What do you like best about Zoho Desk? La configuracion es muy facil de realizar What do you dislike about Zoho Desk?
AU
Anonymous User
01/12/23
"Zoho Desk for small business"
What do you like best about Zoho Desk? It allows me to manage and keep track all my issues. What do you dislike about Zoho Desk?
AU
Anonymous User
01/12/23
"Muy buena herramienta"
What do you like best about Zoho Desk? La configuracion es muy facil de realizar What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].