9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 81-90 out of 4147
JN
Jay N
12/03/23
"Good Product and Service"
What do you like best about Zoho Desk? In terms of the overall experience, Zoho Desk has proven to be highly satisfactory. This platform has been instrumental in streamlining processes, offering a user-friendly interface that greatly simplifies various tasks.
CH
Connor H
12/02/23
"Great Service"
What do you like best about Zoho Desk? Their products are complete, and have all the feature we need What do you dislike about Zoho Desk?
CH
Connor H
12/02/23
"Great Service"
What do you like best about Zoho Desk? Their products are complete, and have all the feature we need What do you dislike about Zoho Desk?
AA
Azeez A
12/01/23
"More to learn about the zoho desk"
What do you like best about Zoho Desk? The ticketing is my most realising aspect of zoho desk What do you dislike about Zoho Desk?
AU
Anonymous User
12/01/23
"Smooth Rollout"
What do you like best about Zoho Desk? Zoho Desk has given our organization a way to finally organize, track, and best deploy our resources to deal with the consistent flow of calls and emails for support. We are just getting started but the agents involved in helping to put all the pieces together are already excited about the potential for this app. Looking forward to using this to its full extent.
AU
Anonymous User
12/01/23
"more improvement is needed"
What do you like best about Zoho Desk? it is a basic ticketing system which lacks some of the major basic settings. What do you dislike about Zoho Desk?
AA
Azeez A
12/01/23
"More to learn about the zoho desk"
What do you like best about Zoho Desk? The ticketing is my most realising aspect of zoho desk What do you dislike about Zoho Desk?
SK
Saurabh K
12/01/23
"zoho desk has been very helpfull in orginizing our service and support process."
What do you like best about Zoho Desk? easy catagorizing of complaints and prioritization What do you dislike about Zoho Desk?
PH
Philipp H
12/01/23
"A very nice Ticketing System Experience!"
What do you like best about Zoho Desk? Very helpful features to improve the customer support. What do you dislike about Zoho Desk?
JO
Jennifer O
11/30/23
"Good"
What do you like best about Zoho Desk? The ability to manage my interactions in one place. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].