9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 71-80 out of 4147
AU
Anonymous User
12/06/23
"Great and feature-rich product"
What do you like best about Zoho Desk? I enjoy the simplicity of configuration as well as the powerful API that my company can use for our external application to monitor tickets and tasks.
AU
Anonymous User
12/06/23
"Great and feature-rich product"
What do you like best about Zoho Desk? I enjoy the simplicity of configuration as well as the powerful API that my company can use for our external application to monitor tickets and tasks.
AU
Anonymous User
12/06/23
"Nice experience but not there yet"
What do you like best about Zoho Desk? I like the overall ticket counting sytems and the flexibilty to create own helpdesk What do you dislike about Zoho Desk?
AS
Al S
12/05/23
"Great Experience with Affordable pricing for a Startup"
What do you like best about Zoho Desk? Monthly Subscription is one of the convenient option for startups What do you dislike about Zoho Desk?
AU
Anonymous User
12/04/23
"Good product"
What do you like best about Zoho Desk? Very good product , have all features what we are looking for What do you dislike about Zoho Desk?
IQ
Isidoro q
12/04/23
"Good toosl to control tickets"
What do you like best about Zoho Desk? It is very intuitive and easy to operate What do you dislike about Zoho Desk?
IQ
Isidoro q
12/04/23
"Good toosl to control tickets"
What do you like best about Zoho Desk? It is very intuitive and easy to operate What do you dislike about Zoho Desk?
AU
Anonymous User
12/04/23
"Good product"
What do you like best about Zoho Desk? Very good product , have all features what we are looking for What do you dislike about Zoho Desk?
AU
Anonymous User
12/04/23
"Zoho Desk is awesome"
What do you like best about Zoho Desk? Lots of features, and the ability to customize and configure easily. The support team is very quick and proactive to help. What do you dislike about Zoho Desk?
JL
Jorge Luis F
12/04/23
"Just what we needed"
What do you like best about Zoho Desk? I like how easy it integrates with many of the different tools we use and how convenient that Zoho offers Zoho Flows to connect with any third party APIs and business apps. Implementation was easy, users are connected via O365 without any issues.
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].