9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 91-100 out of 4147
AU
Anonymous User
11/30/23
"Great Experience"
What do you like best about Zoho Desk? The sleek, easy to use, easy to navigate interface. What do you dislike about Zoho Desk?
AU
Anonymous User
11/30/23
"Great Experience"
What do you like best about Zoho Desk? The sleek, easy to use, easy to navigate interface. What do you dislike about Zoho Desk?
JO
Jennifer O
11/30/23
"Good"
What do you like best about Zoho Desk? The ability to manage my interactions in one place. What do you dislike about Zoho Desk?
PM
Paolo M
11/30/23
"Very useful product"
What do you like best about Zoho Desk? simplicity to use and customer experience personalized What do you dislike about Zoho Desk?
PR
Prabhat R
11/29/23
"Exhaustive list of features one may require"
What do you like best about Zoho Desk? - All the features that we needed to handle customer support, internal operations are handled. - Very easy to get started on multiple channel.
RP
Rudra P
11/29/23
"Full review"
What do you like best about Zoho Desk? The zoho desk is handy for me to resolve customer ticket What do you dislike about Zoho Desk?
FR
Francisco R
11/29/23
"Exceptional functionality, user friendly design, and seamless service"
What do you like best about Zoho Desk? Extensive Functionalities, Ease of Setup and Use, Integration of Customer Service Channels, Effective Knowledge Base. What do you dislike about Zoho Desk?
AK
Abhilash K
11/29/23
"Best advice GURU ( Teacher )"
What do you like best about Zoho Desk? Prompt response is highly recommended, Response much better than other feature What do you dislike about Zoho Desk?
RY
Riya Y
11/29/23
"Efficient Ticket Resolution – A User's Perspective""
What do you like best about Zoho Desk? Ticketing System: The ticketing system in Zoho Desk is a core feature, facilitating the efficient management of customer queries, issues, and requests.
AK
Abhilash K
11/29/23
"Best advice GURU ( Teacher )"
What do you like best about Zoho Desk? Prompt response is highly recommended, Response much better than other feature What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].