9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 871-880 out of 4147
JB
James B
01/17/23
"Zoho Desk is great for IT service desk/ticket management"
What do you like best about Zoho Desk? I like the ability to track everything in one location and have KB articles to review. What do you dislike about Zoho Desk?
JN
Jay N
01/17/23
"ZOHO desk makes work easier"
What do you like best about Zoho Desk? The omnichannel platform benefits our sales and customer care agents by merging the various platforms into one. It offers a wide range of possible integrations with multiple applications.
JN
Jay N
01/17/23
"ZOHO desk makes work easier"
What do you like best about Zoho Desk? The omnichannel platform benefits our sales and customer care agents by merging the various platforms into one. It offers a wide range of possible integrations with multiple applications.
GG
Gaurav G
01/16/23
"Zoho desk"
What do you like best about Zoho Desk? This is very helpful for ticketing solutions. It's very much easy to maintain follow up and and scheduling team related tasks. What do you dislike about Zoho Desk?
DL
Diogo L
01/16/23
"Good scalable software"
What do you like best about Zoho Desk? Very easy to configure and simple interface even for starters What do you dislike about Zoho Desk?
GG
Gaurav G
01/16/23
"Zoho desk"
What do you like best about Zoho Desk? This is very helpful for ticketing solutions. It's very much easy to maintain follow up and and scheduling team related tasks. What do you dislike about Zoho Desk?
DL
Diogo L
01/16/23
"Good scalable software"
What do you like best about Zoho Desk? Very easy to configure and simple interface even for starters What do you dislike about Zoho Desk?
AU
Anonymous User
01/16/23
"One of the best support solutions we ever used."
What do you like best about Zoho Desk? Cloud Telephony was the best. Onboarding the team was easier What do you dislike about Zoho Desk?
EM
Eduardo M
01/13/23
"It works well at a good price."
What do you like best about Zoho Desk? It has a lot of features at a decent price. It is very complete in working with multiple organizations. What do you dislike about Zoho Desk?
AU
Anonymous User
01/13/23
"Zoho For All"
What do you like best about Zoho Desk? Zoho has a solution for almost anything you can think of, I always end up defaulting to Zoho as a cost conscious options What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].