9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 861-870 out of 4147
LB
Laurent B
01/22/23
"already used I an other company great experience"
What do you like best about Zoho Desk? simplicity of use, an quick access to information What do you dislike about Zoho Desk?
DJ
Derik J
01/20/23
"The platform is very user friendly and will help solve a few issues we have on ticketing."
What do you like best about Zoho Desk? User Interface. The ease of the ticket pane showing all the tickets that we have open and closed. What do you dislike about Zoho Desk?
CR
Cathal R
01/20/23
"Move From Freshdesk to Zoho"
What do you like best about Zoho Desk? Linking with Zoho Forms has allowed us to collect more customer details, without the need to manually key. What do you dislike about Zoho Desk?
AU
Anonymous User
01/20/23
"Extremely satisfied."
What do you like best about Zoho Desk? The interface is user-friendly and intuitive, making it easy for my team to navigate and use. What do you dislike about Zoho Desk?
AU
Anonymous User
01/19/23
"Very easy to use"
What do you like best about Zoho Desk? Tickets timing, managing tickets, knowledge base What do you dislike about Zoho Desk?
DJ
Derrick J
01/19/23
"Better than I thought"
What do you like best about Zoho Desk? Keeping our customer's issues organized and the self-help is a pleasant surprise. What do you dislike about Zoho Desk?
AU
Anonymous User
01/19/23
"Ottimo prodotto"
What do you like best about Zoho Desk? Il funto di formza è l'unione con zoho assist. Prodotto ben fatto graficamentew What do you dislike about Zoho Desk?
AU
Anonymous User
01/18/23
"Cheap and Beneficial"
What do you like best about Zoho Desk? It is helpful for me because I can keep track of m my work What do you dislike about Zoho Desk?
PM
Paul M
01/18/23
"Still reviewing the funcionality but it appears to be much more powerfull than the system I use now."
What do you like best about Zoho Desk? The ability to configure the system to fit right into your current operation is a great feature! What do you dislike about Zoho Desk?
FS
Frank S
01/17/23
"ZOHO desk has a lot of features for the price, and integrates remote assistance for agile support."
What do you like best about Zoho Desk? I was up and running quickly, which was critical for us. Adding agents and tuning the system to make sure tickets were assigned only to agents with the proper skills
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].