9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 851-860 out of 4147
AU
Anonymous User
01/25/23
"Great experience so far"
What do you like best about Zoho Desk? The new features, UI refresh, and just seeing the product is still alive and active. What do you dislike about Zoho Desk?
AU
Anonymous User
01/24/23
"Compact integrated system to manage your operation"
What do you like best about Zoho Desk? Multiple modules for specific tasks that integrate well between the various modules What do you dislike about Zoho Desk?
AU
Anonymous User
01/24/23
"CX Managers Dream"
What do you like best about Zoho Desk? I like that I can manage our agents' productivity and responsiveness to our customers, as well as gather data on our issues and create reporting that will quickly help us become proactive with future issues.
SS
sanjeev s
01/24/23
"User friendly"
What do you like best about Zoho Desk? Zoho-Desk is very user-friendly. I can easily track all ongoing customer issues. Customer can also get a medium where he can monitor the progress of his reported issues
KC
Kevin C
01/23/23
"Solid ticket management platform"
What do you like best about Zoho Desk? Solid ticket management platform for agents to open and close tickets What do you dislike about Zoho Desk?
WA
Waqas Ahmad J
01/23/23
"Cool Product"
What do you like best about Zoho Desk? Cheap and a lot of features for our use cases. For example templates and macros and whatsapp integration and chat bot What do you dislike about Zoho Desk?
NP
Nam P
01/23/23
"Incredibly intuitive!"
What do you like best about Zoho Desk? Zohodesk shines because of its tight integration with its other Zoho products. Zoho apps, by far, are so intuitive. Zoho Desk integrates nicely with their Remote support app Zoho Assist
AE
alaa E
01/23/23
"very recommended"
What do you like best about Zoho Desk? all the integrations in the system and how there is whatsapp integration What do you dislike about Zoho Desk?
AU
Anonymous User
01/23/23
"Multitude of support options"
What do you like best about Zoho Desk? The remote support tool is beneficial in avoiding interrupting end users. What do you dislike about Zoho Desk?
LB
Laurent B
01/22/23
"already used I an other company great experience"
What do you like best about Zoho Desk? simplicity of use, an quick access to information What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].