9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 841-850 out of 4147
NR
Nick R
01/30/23
"Intuitive and easy to use ticketing"
What do you like best about Zoho Desk? I love the "Outlook" style ticket window. Recent tickets are displayed in a column format on the left, while the ticket details of the highlighted ticket are displayed on the right side reading pane. Also love the user customizations for look and feel, which is customizable and remembered on different computers. For example, I can have different font sizes when working on my laptop than when working on a large monitor.
RB
Reino B
01/30/23
"Easy to Setup and it works"
What do you like best about Zoho Desk? It was so easy to setup and in no time. I dont have time to waste on trying to figure out how things work. In no time my support email was setup and connected to Asana.
AU
Anonymous User
01/29/23
"Exceptional Support Platform"
What do you like best about Zoho Desk? Zoho Desk is great for both administrators trying to quickly get a solution setup and operational, but also for agents using the platform on a day to day basis due to it's self-intuitive interface
AU
Anonymous User
01/29/23
"Great product."
What do you like best about Zoho Desk? I use it to track time spent on support tickets. Integrates seamlessly with Zoho books. What do you dislike about Zoho Desk?
JM
Jorge M
01/27/23
"Excelente, pero por mejorar aun mas"
What do you like best about Zoho Desk? excelente apoyo en la organizacion de requerimientos del departamento What do you dislike about Zoho Desk?
AB
Andrew B
01/26/23
"Zoho Desk is the one to get"
What do you like best about Zoho Desk? Having multiple emails, social media, messages and Website messages all come through to the one place is invaluable in our time and productivity. It is allowing us to stay ontop of all requests.
JK
Jit Keang L
01/26/23
"Zoho Desk Ease of Use"
What do you like best about Zoho Desk? Zoho Desk allows instant ticket creation upon email being sent and that Zoho Desk allows immediate notification that the ticket is created and it will be processed and it can be followed up according to the thread of works done
AU
Anonymous User
01/25/23
"Good Software, sensible pricing. Love it"
What do you like best about Zoho Desk? The ticketing system is seamless. Its easy to expand your team with this software too What do you dislike about Zoho Desk?
TG
Tal G
01/25/23
"Amazing tool for customer support"
What do you like best about Zoho Desk? I highly recommend Zoho Desk as a customer support and ticketing software. It is user-friendly and intuitive, making it easy for my team to navigate and manage customer inquiries. The platform offers a wide range of features, including automation and integrations with other Zoho apps, which streamlines our workflow and increases efficiency. Additionally, the customer support team is responsive and helpful in addressing any questions or issues we have. ...
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DV
Dusan V
01/25/23
"Comprehensive, fast and affordable"
What do you like best about Zoho Desk? The completeness of the solution that works for any size of the company. Basically you can join as a small service company with basic account and as you grow it delivers capacity with reasonable price growth. Mastered the center of price and quality of the service.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].