9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 831-840 out of 4147
TS
Thet S
02/04/23
"Customer Satification and work delegation between agents"
What do you like best about Zoho Desk? The most powerful about zoho desk is classification department. What do you dislike about Zoho Desk?
JR
John R
02/03/23
"Best software for the need"
What do you like best about Zoho Desk? We like it because we wanted something that helped us to improve our customer service and feedback within our organization so we needed something robust, this is going to fit the need we have for a long time
TJ
Tristan J
02/03/23
"Zoho seems great, lower price with same features"
What do you like best about Zoho Desk? Zoho Desk is a great alternative to other platforms and boats many of the same features. What do you dislike about Zoho Desk?
DA
Deepali A
02/02/23
"Helpful, easy convinent"
What do you like best about Zoho Desk? Zoho desk is effortless to configure and use. It has many features and is very helpful for Customer support operations. The best feature is that is easy of use and configure. I highly recommend the same to be used by everyone
AT
Armando T
02/02/23
"Es una herramienta muy intuitiva, la probamos entre tres agentes y un ligero."
What do you like best about Zoho Desk? Nos encanto la forma de llevar las tickets por cuenta y la facilidad para cambiar el estatus. Ah, tambien la APP What do you dislike about Zoho Desk?
AU
Anonymous User
02/02/23
"It's a great starting point."
What do you like best about Zoho Desk? Easy to use. Great for smaller groups just starting out. What do you dislike about Zoho Desk?
AU
Anonymous User
02/01/23
"Great tool!"
What do you like best about Zoho Desk? Really intuitive UI, super easy to integrate with their API What do you dislike about Zoho Desk?
RP
Raja P
01/31/23
"Great Experience"
What do you like best about Zoho Desk? Multi Channel Support, Telephony Integration, Social Media Integration What do you dislike about Zoho Desk?
DK
Dinesh k
01/31/23
"Good product -ZOHO"
What do you like best about Zoho Desk? Zoho has CRM along with Desk, which is easier to manage and analyse user data. What do you dislike about Zoho Desk?
AU
Anonymous User
01/31/23
"ZohoDesk test"
What do you like best about Zoho Desk? Multiidioma Ticket creation via email and web portal What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].