9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 821-830 out of 4147
AU
Anonymous User
02/06/23
"Good product , Support can be better"
What do you like best about Zoho Desk? Ticket creation is easy and can be escalated easily, What do you dislike about Zoho Desk?
AU
Anonymous User
02/06/23
"Complete Email Management Solution"
What do you like best about Zoho Desk? Zoho Desk is the complete Email Management solution. It is the best solution to improve customer relations by providing the best services. It makes email, call or chat to ticket and assign them to the agents. it also has lots of features like SLA, Follwups on the keys, Customers review etc.
TB
Tom B
02/06/23
"A profesional product"
What do you like best about Zoho Desk? I like the main display screen and how all facets of the product are available in a single area, adding contacts and customers also simple and availability to link teh two
SR
Syed R
02/06/23
"Zoho Desk"
What do you like best about Zoho Desk? It is interactive and easy to use who intend to offer customer support What do you dislike about Zoho Desk?
SR
Sam R
02/06/23
"so far, so good!"
What do you like best about Zoho Desk? Zoho Desk gives you the same features as other helpdesk ticketing apps, but for less money! What do you dislike about Zoho Desk?
RE
Rusty E
02/06/23
"Wonderful and user friendly"
What do you like best about Zoho Desk? The User Interface of the agents is understandable and catchy What do you dislike about Zoho Desk?
M
Moritz
02/05/23
"Fantastic Help Desk SaaS Solution at a fair price point"
What do you like best about Zoho Desk? Clean UI, tons of features also in the lower tier price packages, very fair pricing especially in comparison to companies like Zendesk or Freshdesk. We have been using both of these competitor tools (and are still using them at other projects) but given my experience with Zoho Desk we are likely to move all projects to Zoho Desk in the near future.
M
Moritz
02/05/23
"Fantastic Help Desk SaaS Solution at a fair price point"
What do you like best about Zoho Desk? Clean UI, tons of features also in the lower tier price packages, very fair pricing especially in comparison to companies like Zendesk or Freshdesk. We have been using both of these competitor tools (and are still using them at other projects) but given my experience with Zoho Desk we are likely to move all projects to Zoho Desk in the near future.
AM
Aballa M
02/05/23
"Amazing"
What do you like best about Zoho Desk? Everything. the ease of use and simplicity What do you dislike about Zoho Desk?
LS
Lulezim S
02/05/23
"Good Extensions for Marketing, Finance, Sales, or Productivity."
What do you like best about Zoho Desk? Possibility for integration of other apps, particularly Zoho CRM, Zoho Chat and Zoho Books. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].