9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 811-820 out of 4147
JR
Justin R
02/08/23
"Fun and simple to build"
What do you like best about Zoho Desk? User interface is very innovative and simple What do you dislike about Zoho Desk?
LB
Luke B
02/08/23
"Great Support Experience"
What do you like best about Zoho Desk? Support is amazing compared to competitors. Helpdesk intituive and fairly easy to setup. Online help is very good. The agent and customer experience are both refined and good.
DN
David Nii Amon K
02/07/23
"Great features"
What do you like best about Zoho Desk? easy and flexible allows easy integration What do you dislike about Zoho Desk?
FN
Fran N
02/07/23
"Great service, huge amount of features"
What do you like best about Zoho Desk? The ticket system is wonderful. And de support very fast. Less than 2 hours to get the best response. What do you dislike about Zoho Desk?
RS
Rakshit S
02/07/23
"I have been using Zoho CRM from past 7 years and the experiece is phenomenal."
What do you like best about Zoho One? It's the user interface and the kind of reports that we can generate using Zoho CRM. What do you dislike about Zoho One?
MT
Madison T
02/07/23
"Great Experience!"
What do you like best about Zoho Desk? You are able to comment on and easily create tickets within the platform. What do you dislike about Zoho Desk?
RR
Rishi Raj T
02/07/23
"easy to manage the accounts"
What do you like best about Zoho One? user-friendly, Proper Task notification and description What do you dislike about Zoho One?
VG
Vritika G
02/07/23
"Zoho is one of the best CRM tool which helps me manage my data and clientele effectively."
What do you like best about Zoho One? Zoho One has all the business management software. Helps me to create invoices, Proforma invoice, quotations in desired formats.
HL
Helen L
02/06/23
"Covers every need"
What do you like best about Zoho Desk? It's easy to use, easy to set up, covers every need our business have for a simple ticketing system What do you dislike about Zoho Desk?
AL
Andy L
02/06/23
"very good"
What do you like best about Zoho Desk? I like being able to auto assign tickets What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].