9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 801-810 out of 4147
CR
Chante R
02/14/23
"Good Product"
What do you like best about Zoho Desk? I like the ease of logging tickets, customising the help center, and managing agents and their workflow, as well as tracking their productivity. It is user-friendly and quite customisable.
BB
Brandon B
02/14/23
"Incredible and Highly Customizable"
What do you like best about Zoho Desk? I have implemented Zoho Desk at a Managed Service Provider and one of the biggest facets of how to structure our clients workflow automation and assignments were the Departments feature. An Incredible application overall
SF
Sistemas F
02/14/23
"Zoho Desk experience"
What do you like best about Zoho Desk? Zoho Desk is great. I've used for almost 3 years Great software, and pricing, now offering new version Exrpress
KP
kade p
02/13/23
"zoho desk"
What do you like best about Zoho Desk? the features and funtion and control it give What do you dislike about Zoho Desk?
LM
Lorna Marie S
02/13/23
"A bit technical, but I can see the benefits unfolding"
What do you like best about Zoho Desk? I like that you can tag tasks to specific clients, so everything will appear under one area if you are looking for one specific client.
KP
kade p
02/13/23
"zoho desk"
What do you like best about Zoho Desk? the features and funtion and control it give What do you dislike about Zoho Desk?
SG
Shrinivas G
02/11/23
"Zoho for ease of operation"
What do you like best about Zoho Desk? The hardest thing in the service industry is to monitor and keep track of service calls and manpower usage. Zoho helps streamline all of it and provides a clear picture for managers to take better and more informed decisions.
SG
Shrinivas G
02/11/23
"Zoho for ease of operation"
What do you like best about Zoho Desk? The hardest thing in the service industry is to monitor and keep track of service calls and manpower usage. Zoho helps streamline all of it and provides a clear picture for managers to take better and more informed decisions.
ES
Emily S
02/10/23
"Transformed our service provisions"
What do you like best about Zoho Desk? It reports on everything! I have yet to find metrics that I haven't been able to pull from the system. It's easy to manage tickets and multiple services across different sites.
GN
Greg N
02/09/23
"Good product and easy to use"
What do you like best about Zoho Desk? Easy to use, set up and configure. Nice user dashboards. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].