9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 791-800 out of 4147
TR
trisha R
02/16/23
"This is a great service!"
What do you like best about Zoho Desk? I really like Zoho because of the fluid emails tbh. What do you dislike about Zoho Desk?
PG
Peter G
02/16/23
"A great helpdesk system"
What do you like best about Zoho Desk? It is a helpdesk system, and it does it really well. It is feature rich and each feature has been considered. What do you dislike about Zoho Desk?
RE
Rodrigo E
02/16/23
"Nice system with lots of customization"
What do you like best about Zoho Desk? Can be customized as you need, and provides an environment to manage all your tickets on an efficient way What do you dislike about Zoho Desk?
TR
trisha R
02/16/23
"This is a great service!"
What do you like best about Zoho Desk? I really like Zoho because of the fluid emails tbh. What do you dislike about Zoho Desk?
MA
Matt A
02/15/23
"Great experience"
What do you like best about Zoho Desk? the possibilities of customization are very helpful What do you dislike about Zoho Desk?
PF
Philippe F
02/15/23
"BEst value for money, great support and sale team"
What do you like best about Zoho Desk? Best value for money, great support and sales team! What do you dislike about Zoho Desk?
JC
Jesus C
02/15/23
"Plenty features to Explore"
What do you like best about Zoho Desk? The layout of the interface is handy. Keeps everything at your fingertips. What do you dislike about Zoho Desk?
BB
Brandon B
02/14/23
"Incredible and Highly Customizable"
What do you like best about Zoho Desk? I have implemented Zoho Desk at a Managed Service Provider and one of the biggest facets of how to structure our clients workflow automation and assignments were the Departments feature. An Incredible application overall
SF
Sistemas F
02/14/23
"Zoho Desk experience"
What do you like best about Zoho Desk? Zoho Desk is great. I've used for almost 3 years Great software, and pricing, now offering new version Exrpress
SB
Severian B
02/14/23
"Functional yet Busy"
What do you like best about Zoho Desk? The functionality mixed with the look of it. Coming off of Spiceworks, it is a clear upgrade while maintaining a similar structure. It looks more uniform and professional than some of the other offerings that look like text/chat bubbles. It is also a clear Help Desk solution for internal communication and not necessarilly geared towards sales like a lot of offerings.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].