9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 781-790 out of 4147
AK
Aswin Kumar R
02/19/23
"Zoho Desk review"
What do you like best about Zoho Desk? The flexibility provided to create and edit data for customer visibility What do you dislike about Zoho Desk?
WH
Wendell H
02/17/23
"Is it worth it"
What do you like best about Zoho Desk? The format is similar to service now. The mobile app works well What do you dislike about Zoho Desk?
EZ
Erik Z
02/17/23
"Ferramenta para suporte multcanal"
What do you like best about Zoho Desk? Eu gostei muito de ter a possibilidade de receber o atendimento de varios canais de atendimentimento. Também é muito bom a flexibilidade de configurar o fluxo do atendiment.
AD
Arjun D
02/17/23
"Great ticketing system for support/operation management"
What do you like best about Zoho Desk? - Automation - Ticket Management
VB
Vinod B
02/17/23
"Good platform"
What do you like best about Zoho One? Easy to use and easy to understand great What do you dislike about Zoho One?
AS
Alastair S
02/17/23
"Highly recommend Zoho Desk"
What do you like best about Zoho Desk? We have been using premium helpdesk ticketing platforms for more than 10 years now, having recently moved to Zoho Desk. So far, we are very happy with the ease of setup, quick availability of support and rich features.
WH
Wendell H
02/17/23
"Is it worth it"
What do you like best about Zoho Desk? The format is similar to service now. The mobile app works well What do you dislike about Zoho Desk?
EZ
Erik Z
02/17/23
"Ferramenta para suporte multcanal"
What do you like best about Zoho Desk? Eu gostei muito de ter a possibilidade de receber o atendimento de varios canais de atendimentimento. Também é muito bom a flexibilidade de configurar o fluxo do atendiment.
PG
Peter G
02/16/23
"A great helpdesk system"
What do you like best about Zoho Desk? It is a helpdesk system, and it does it really well. It is feature rich and each feature has been considered. What do you dislike about Zoho Desk?
LP
Lisa P
02/16/23
"Super Helpful"
What do you like best about Zoho Desk? I love that you can create a heirarchy in your knowledge base. The fact that it integrates with Zia so you can easily search for answer articles is also amazing!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].