9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 61-70 out of 4147
MD
Mark D
12/08/23
"Small businesses... This is the only tool you'll need!"
What do you like best about Zoho One? Zoho one is not just one product, but a series of interwoven products that will transform you business. What do you dislike about Zoho One?
SU
Swati U
12/08/23
"The reporting and analytics tools in Zoho Desk are comprehensive"
What do you like best about Zoho Desk? The reporting and analytics tools in Zoho Desk are comprehensive, providing valuable insights into our support performance. This has been instrumental in identifying areas for improvement and optimizing our support processes.
AU
Anonymous User
12/08/23
"Good solution"
What do you like best about Zoho Desk? Full featured and easy to use and affordable. What do you dislike about Zoho Desk?
AU
Anonymous User
12/08/23
"Good solution"
What do you like best about Zoho Desk? Full featured and easy to use and affordable. What do you dislike about Zoho Desk?
KW
Kim W
12/08/23
"Fast and easy onboarding"
What do you like best about Zoho Desk? This is the most straightforward and easy-to-use helpdesk software I've found. Set up was fast and navigating the interface is intuitive. We also use ClickUp for project management and our team found the interfaces similar and therefore very comfortable.
AS
Anisah S
12/07/23
"Functionality"
What do you like best about Zoho Desk? A platform that provide a flexibility for customization What do you dislike about Zoho Desk?
EN
Emily N
12/07/23
"Customer Support Simplified"
What do you like best about Zoho Desk? This is silly but my favorite thing about Zoho Desk is the little sparkles that show next to my name! It's such a happy welcome each day when I come to work.
SP
Spike P
12/07/23
"It seems good but I havent got to try out all the features yet"
What do you like best about Zoho Desk? That is can centralise communication channels What do you dislike about Zoho Desk?
AS
Anisah S
12/07/23
"Functionality"
What do you like best about Zoho Desk? A platform that provide a flexibility for customization What do you dislike about Zoho Desk?
HR
Hanumantha Rao B
12/07/23
"Perfect operating system for business"
What do you like best about Zoho One? The best thing about Zoho is living in one single echo system. You don't have to switch between multiple applications to complete your daily tasks. The seamless integration between the Zoho products is ice on the cake.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].