9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 771-780 out of 4147
JV
Jan V
02/21/23
"Great features"
What do you like best about Zoho Desk? Zoho allows scaling in depth and breadth as our business and requirements grow. What do you dislike about Zoho Desk?
HS
Harsimranjit S
02/21/23
"Easy integration with Zoho products."
What do you like best about Zoho Desk? It is easy to integrate with Zoho products like books. I am using Books and other Zoho products, so the Zoho desk allows me to easily expand my customer support.
JM
Josh M
02/21/23
"Helped us answer customers in a timely matter!"
What do you like best about Zoho Desk? Helped us answer customers in a timely matter! The set up was easy! Implementation was easy. The interface is nice to use and has tons of features. Helped improve our Customer Service and turnaround time in answering our customers' questions.
AM
A.J. M
02/21/23
"Really great tool for task management"
What do you like best about Zoho Desk? I really liked this tool a lot for managing tasks for my clients. What do you dislike about Zoho Desk?
AM
A.J. M
02/21/23
"Really great tool for task management"
What do you like best about Zoho Desk? I really liked this tool a lot for managing tasks for my clients. What do you dislike about Zoho Desk?
AZ
Anthony Z
02/20/23
"Feature Packed"
What do you like best about Zoho Desk? I like that you can create support sites, live chat with customers and setup is easy What do you dislike about Zoho Desk?
AZ
Anthony Z
02/20/23
"Feature Packed"
What do you like best about Zoho Desk? I like that you can create support sites, live chat with customers and setup is easy What do you dislike about Zoho Desk?
LG
Louis G
02/20/23
"Function rich with some complexity"
What do you like best about Zoho Desk? I am focused on the Enterprise edition, which provides many valuable features. The UI is fairly intuitive. The fact it's a configure-everything solution, but this could be a double-edged sword.
DL
Danny L
02/20/23
"Comprehensive Integrated Knowledge Base and Tickeing Sytem"
What do you like best about Zoho Desk? System is simple to configure without very much programming knowledge. What do you dislike about Zoho Desk?
FF
Fadly F
02/19/23
"Zoho Desk, is really Good"
What do you like best about Zoho Desk? For New Customer Services, Zohodesk is the right choice. With Current Prices, Zoho delivers what most Customer Services need with a friendly UI that might help the whole process more efficiently.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].