9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 761-770 out of 4147
ZK
Ziga K
02/23/23
"We are happy with the service."
What do you like best about Zoho Desk? Easy to use, easy to set up and most importantly allows us to serve our customers instantly. What do you dislike about Zoho Desk?
AS
Ankit S
02/23/23
"Easy to use"
What do you like best about Zoho Desk? the help center works very fast, its customization is also easy. What do you dislike about Zoho Desk?
MM
Marco M
02/23/23
"Great all-in-one tool"
What do you like best about Zoho Desk? The automatic integration in most services and system si incredible. Interconnecting several sources with ease and simply being able to track all of the info in a few simple clicks is great
GM
Gouri M
02/23/23
"BEST IS ZOHODESK"
What do you like best about Zoho Desk? Ticket assignment system which I need most is the best What do you dislike about Zoho Desk?
HG
Hrushi G
02/22/23
"Great UI and customizable functionality"
What do you like best about Zoho Desk? The user interface is really good, where everything is at your fingertips. The customizability is phenomenal where everything can be set up according to your liking. Keyboard shortcuts and global search are also extremely helpful.
JB
John B
02/22/23
"Zoho Desk: The Ultimate Customer Service Solution for Businesses"
What do you like best about Zoho Desk? One of the standout features of Zoho Desk is its powerful automation capabilities. The platform offers a range of automation options, from routing tickets to the appropriate team member to automatically responding to common customer inquiries. This saves businesses time and ensures that customers receive prompt, accurate responses to their inquiries.
DB
Daniel B
02/22/23
"HIPPA compliant helpdesk found"
What do you like best about Zoho Desk? We were searching for a HIPPA-compliant help desk to service multiple departments within our agency. We found that with the professional plan on Zoho Desk. Zoho Desk has the look and feel of the more expensive help desks with features that are superior to those more expensive products.
JA
Jack A
02/22/23
"Seems good so far"
What do you like best about Zoho Desk? I like the clean interface and the seemingly easy onboarding process. Basic features like email to ticket is my favorite. And identifying agents in the process.
PD
Paul D
02/21/23
"A Refreshingly Easy-To-Use System"
What do you like best about Zoho Desk? The user interface makes learning the system easy. The configuration options seem to be unlimited and will allow us to mature our customer service operations considerably and scale with our growth over time. We are looking to use the system to manage all customer inquiries for our 18 retail locations.
SH
Shannon H
02/21/23
"Simple, yet powerful helpdesk system"
What do you like best about Zoho Desk? Zoho desk is easy to set up and quite extensible. For the price, you get an excellent helpdesk system for any small / medium sized business.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].