9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 751-760 out of 4147
PC
Prateek C
02/27/23
"Simple and effective"
What do you like best about Zoho Desk? The platform is simple, effective and easy to use What do you dislike about Zoho Desk?
GB
Greg B
02/27/23
"Product offers a variety of customer facing solutions"
What do you like best about Zoho Desk? Setup was very quick and templates were helpful. What do you dislike about Zoho Desk?
AH
Abraham H
02/27/23
"Great Produt"
What do you like best about Zoho Desk? Helps keep my business organized and easy to track the things i need to do and send out on a daily basis What do you dislike about Zoho Desk?
AD
anje d
02/26/23
"So far so good"
What do you like best about Zoho Desk? There are so many different aspects to it and you can integrate basically most apps there are. everything is in one place and i can connect to it all.
SH
Shanye H
02/25/23
"ZOHO Is the BEST!"
What do you like best about Zoho Desk? How they give so many excellent services completely free! Their free products help out someone like myself who is just starting a business.
LC
Luke C
02/24/23
"Good product, terrible support"
What do you like best about Zoho One? The features are good as long as you don't have any issues. What do you dislike about Zoho One?
LC
Luke C
02/24/23
"Good product, terrible support"
What do you like best about Zoho One? The features are good as long as you don't have any issues. What do you dislike about Zoho One?
JL
Joaquin L
02/24/23
"Una opcion muy interesante"
What do you like best about Zoho Desk? Concuerda muy bien en sus opciones como para luchar contra los demas productos del mercado, dandote la posibilidad de tener muchas acciones para hacer las cosas, y muchas herramientas, tanto de redes sociales, como comunicaciones, como soporte
KT
Kira T
02/24/23
"Nice for a single tech in a busy office"
What do you like best about Zoho Desk? The interface is spotless and the tickets come in quickly. Working the system is excellent for a one-man show like mine.
AL
Arthur L
02/23/23
"Zoho desk great ticketing tools"
What do you like best about Zoho Desk? Zoho desh is easy to set up and use. It allows you to easily manage tickets from various sources. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].