9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 741-750 out of 4147
SD
Sven d
03/03/23
"Zoho has helped us professionalise our custom support department"
What do you like best about Zoho Desk? Streamlining our inflow and outflow of tickets and contact moments with customers What do you dislike about Zoho Desk?
AG
Adam G
03/03/23
"Good way to handle tickets."
What do you like best about Zoho Desk? Its practical, easy to configure and there is a flexible way to set up multiple SLA-s. What do you dislike about Zoho Desk?
PJ
Peter J
03/03/23
"Great Tool for Inbox Management"
What do you like best about Zoho Desk? Zoho is very user-friendly and easy to navigate. What do you dislike about Zoho Desk?
AC
Alvaro C
03/03/23
"Buena herramienta"
What do you like best about Zoho Desk? Su interface, los reportes, la aplicacion movil y la comunicacion con los usuarios What do you dislike about Zoho Desk?
GW
Gibson W
03/02/23
"Convenience"
What do you like best about Zoho Desk? I think most of the helpdesk tools are similar. Zohodesk is convenient for us since we are using ZOHO CRM. And the Chinese part is also good for the user unfamiliar with English.
AA
Alex A
03/02/23
"Estamos aun estudiando la capacidades del producto"
What do you like best about Zoho Desk? Su integracion con el resto de producto de Zoho What do you dislike about Zoho Desk?
OS
oliyide s
03/01/23
"Exciting Capabilities for Customer Services"
What do you like best about Zoho Desk? Ability to customise the various sections and also the ability to rebrand What do you dislike about Zoho Desk?
SR
Shanice R
02/28/23
"Best AnyDesk System"
What do you like best about Zoho Desk? Ease of use and friendly UI. Integration with other Intranets is very good. What do you dislike about Zoho Desk?
RN
Raivo N
02/28/23
"Very nice user experience"
What do you like best about Zoho Desk? The user interface is very intuitive, pretty and interactive. What do you dislike about Zoho Desk?
NB
Nedim B
02/27/23
"Good product"
What do you like best about Zoho Desk? The user interface is well in general. It's simple and mostly intuitive. However, I would like to have a little bit more contrast here and there. The price is good compared to similar leading cloud services. The free version is good enough to setup a customer channel for email. Customer service is responsive and replies in reasonable timeframes.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].