9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 731-740 out of 4147
VK
Vladyslav K
03/08/23
"Integrations and customization to suit every organization's support needs"
What do you like best about Zoho Desk? We love Zoho Desk; an excellent customer service platform that has dramatically improved our efficiency. I like its automation tools; they are instrumental and allow us to handle large volumes of support tickets efficiently. We especially like how the platform integrates multiple support channels, allowing us to respond to our customers via email, live chat and even social media from one place. It also has an intuitive and easy-to-use user interface, ...
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NB
Nilson B
03/08/23
"Ferramenta Completa"
What do you like best about Zoho Desk? A ferramenta é bem completa e com a possibilidade de testar gratuitamente por um período facilita o nosso trabalho antes de contratar a versão paga.
SA
Sajan A
03/07/23
"Great Product"
What do you like best about Zoho Desk? Very useful for internal ticketing system What do you dislike about Zoho Desk?
AD
Albert D
03/07/23
"Excellent support"
What do you like best about Zoho Desk? It's easy to integrate the form for a website. The backoffice is clear and that's a good point. What do you dislike about Zoho Desk?
NT
Nicholas T
03/06/23
"Amazing tool for support ticketing!"
What do you like best about Zoho Desk? I really like that we can easily integrate all of our templates into the user interface! What do you dislike about Zoho Desk?
DO
Daniel O
03/06/23
"A complete software"
What do you like best about Zoho Desk? Blueprint and workflow rules, they are very helpful to configure and control every step of our process What do you dislike about Zoho Desk?
FA
Fernando A
03/06/23
"Easy to configure for the first time"
What do you like best about Zoho Desk? My experience was a intuitive way configure our attend processes What do you dislike about Zoho Desk?
SY
Sangita Y
03/05/23
"liked the zoho desk"
What do you like best about Zoho Desk? Blueprint feature - i like the functionality of Blueprint What do you dislike about Zoho Desk?
RH
Robby H
03/04/23
"Quick and Easy to setup"
What do you like best about Zoho Desk? Quick to setup and use. Simple interface but all the necessary data is there. What do you dislike about Zoho Desk?
MK
Michael K
03/04/23
"Depth of Features and Mature"
What do you like best about Zoho Desk? Clearly a very well-rounded product with a great depth of features and an excellent interface. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].