9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 721-730 out of 4147
MV
Miodrag V
03/14/23
"Great experience with Zoho desk"
What do you like best about Zoho Desk? Simple to use and has excellent feature opportunities. What do you dislike about Zoho Desk?
MK
Muhammed K
03/14/23
"Zoho is amazing"
What do you like best about Zoho Desk? I love that ZOHO makes these super easy and allows people to manage their problems with flexibility. What do you dislike about Zoho Desk?
KH
Kaleb H
03/14/23
"Trial Review"
What do you like best about Zoho Desk? Ease of use, Free offering, Speed of user interface. What do you dislike about Zoho Desk?
BZ
bvra z
03/14/23
"Handy and affordable platfprm"
What do you like best about Zoho Desk? It's affordable and handy, it's easy to work with What do you dislike about Zoho Desk?
DT
Dang T
03/12/23
"Very likely"
What do you like best about Zoho Desk? smart, convenient, user-friendly, many features What do you dislike about Zoho Desk?
RR
Robert R
03/10/23
"All around tool for managing support requests"
What do you like best about Zoho Desk? Clean interface, easy setup and great support for teams. What do you dislike about Zoho Desk?
SD
Sumithra D
03/10/23
"From signup to onboarding was very easy"
What do you like best about Zoho Desk? Overall integration, ease of use, page loading to name a few. What do you dislike about Zoho Desk?
SP
Sandeep P
03/10/23
"Flexible and versatile support desk app"
What do you like best about Zoho Desk? Felxibility, availablity across all other Zoho apps, connectivity with Zoho Crm and cliq. Ability to manage ticket workflows, statuses, feedback flows, and simplicity of those processes.
GB
Greg B
03/09/23
"Zoho Desk is a good ticketing service with good customizability and user friendly"
What do you like best about Zoho Desk? Setup was easy, building a sub web easy, adding my users easy, customisability is great. My team love this instead of missing emails being forwarded to many users in the company.
MS
Milica S
03/09/23
"Amazing experience"
What do you like best about Zoho Desk? Zoho Desk is one of the most useful service desks we have used. All the time the availability to see clearly sorted tickets and to investigate about insert more options.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].