9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 711-720 out of 4147
SS
Sahil S
03/20/23
"Helpful for Ticketing Dashboard"
What do you like best about Zoho Desk? It has a very unique and advanced features to communicate with users on a real time basis to know more about their exact issues.
AU
Anonymous User
03/20/23
"Best Help Desk Software"
What do you like best about Zoho Desk? The best thing I like about Zoho desk is its ability to support the management of customer service requests from various channels such as Email and chat. The free plan is sufficient for most small businesses, helping them save money on Help Desk softwares.
VS
Vatsal S
03/20/23
"Desk Experience"
What do you like best about Zoho Desk? Fast simple easy to use. Very user friendly What do you dislike about Zoho Desk?
LK
Loewen K
03/19/23
"Efficient and Customizable Customer Support Software: A Review of Zoho Desk"
What do you like best about Zoho Desk? Automated Ticket Handling, Automation, and escalation are the features I like best. It helps streamline support operations and ensures all customer inquiries are addressed promptly.
SK
Swapnil K
03/16/23
"Best in the business"
What do you like best about Zoho Desk? Ticket management features include ticket assignment, monitoring & so on. I also love about analytics part for the supervisor & leadership team. Best Best Best!
JC
Joe C
03/16/23
"Zoho is the best"
What do you like best about Zoho Desk? Im a small shop. I like the fact that the cost grows as my business grown. It reallyh helps for new and small firms in the growth stage.
SS
Sushma S
03/16/23
"Zohodesk is very good tool,I recomend to all"
What do you like best about Zoho Desk? Good to access and lot of good features are provided, they have all the channel of communication and its good. What do you dislike about Zoho Desk?
DR
David R
03/16/23
"Very Pleasing"
What do you like best about Zoho Desk? Multichannel support: Zoho Desk allows I to receive and manage customer support inquiries from multiple channels, including email, phone, social media, and live chat.
MK
Monish K
03/15/23
"ZOHO Desk is a powerful Customer Servicing tool"
What do you like best about Zoho Desk? The ease of use and the simple to-integrate feature. We can also have system intelligence easily built into the system to handle tickets in terms of handling and allocations also.
AK
Abhishek K
03/15/23
"Zoho One is very user friendly CRM."
What do you like best about Zoho One? We can create a beautiful and valuable dashboard in this. This is a unique feature. What do you dislike about Zoho One?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].