9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 701-710 out of 4147
MA
Muhammad A
03/23/23
"very good application"
What do you like best about Zoho Desk? all is very good and suitable for my business case What do you dislike about Zoho Desk?
SB
Sohini B
03/22/23
"Best Platform to Grow Business"
What do you like best about Zoho One? It offers a comprehensive suite of business applications to help manage every aspect of a business. It's a one-stop shop for all of my business needs. It also offers integration throughout all other Zoho apps. Its subscription cost is very affordable, making it an excellent option for small businesses.
MM
Miroslav M
03/22/23
"Plenty of options"
What do you like best about Zoho Desk? Whole agent panel is great, a lot of options and configuration is possible. What do you dislike about Zoho Desk?
OO
Okezie O
03/22/23
"Great experience"
What do you like best about Zoho Desk? Zoho Desk has been helpful in getting our team address problems without things falling through the cracks What do you dislike about Zoho Desk?
EA
Easwar A
03/21/23
"Experience with Zoho Helpdesk"
What do you like best about Zoho Desk? Good. I like intuitive UI, and easy to understand knowledge base. What do you dislike about Zoho Desk?
DW
Dario W
03/21/23
"Awesome all-in-one product"
What do you like best about Zoho Desk? a lot of functionalities for SMB's. Perfect integration with other products for E2E processes, good value for money What do you dislike about Zoho Desk?
HH
HA H
03/21/23
"Zoho perfect option for inhouse help desk"
What do you like best about Zoho Desk? Coming from an environment that used different ticket, chat and help center apps, having it all in is the perfect solution. What do you dislike about Zoho Desk?
EC
Edson C
03/21/23
"GreatmTool"
What do you like best about Zoho Desk? Simplicidade e Clareza nas informações e telas par abtura e resposta dos chamados. Trata-se de uma ferramenta robusta e com grande simplicidade e facilidade no manejo
JS
Jochen S
03/20/23
"Great value for almost every need!"
What do you like best about Zoho Desk? It's simple, modern and easy to learn! Main features are set up in no time! We set up our helpdesk in less than 45 minutes...
AR
Alex R
03/20/23
"Zoho Books - A truly customisable Help Desk"
What do you like best about Zoho Desk? How customisable it is and how easy it is to use What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].