9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 691-700 out of 4147
AU
Anonymous User
03/27/23
"Onboarding our micro-service desk team on Desk has been very easy"
What do you like best about Zoho Desk? Easy, Intuitive UI Great support
JS
JAGDEEP S
03/26/23
"Zoho one is a good application to connect with your team mates"
What do you like best about Zoho One? The best I like about this application is its user interface because of its design, it's a very concrete, and incredible structure. This application is simple and easy to use and we can easily customize this for various social media accounts.
AU
Anonymous User
03/25/23
"Experiencia muy buena"
What do you like best about Zoho Desk? Sistema de tickets. Nos permite tener mas ordenado y llevar un mejor control de cada reclamo que realizan nuestros clientes a traves de Zoho. A su vez, el sistema de filtros nmos ayuda a buscar algun reclamo
HN
Hannah N
03/24/23
"Easy to Use & Competitive Pricing"
What do you like best about Zoho Desk? Most helpful would be their customer service! What do you dislike about Zoho Desk?
AU
Anonymous User
03/24/23
"Zoho Desk - Extremely helpful in property management"
What do you like best about Zoho Desk? The ticketing system helps us to manage issues and communicate internally and externally. What do you dislike about Zoho Desk?
AU
Anonymous User
03/24/23
"Good modern looking ticket system"
What do you like best about Zoho Desk? Modern looking, integrates with teams and m365 emails. easy to setup and start to utilize. Like the agent collision featrue to avoid multiple techs working on same ticket.
A
Aditya D
03/24/23
"Such a wornderful product it is"
What do you like best about Zoho Desk? One location can handle all emails and social media. What do you dislike about Zoho Desk?
AU
Anonymous User
03/24/23
"User friendly ticketing system"
What do you like best about Zoho Desk? Easy to use and self-explanatory system. What do you dislike about Zoho Desk?
GM
Giovanni M
03/23/23
"Easy, fast, and customisable."
What do you like best about Zoho Desk? Magnificent product, top organisation and contact persons always ready to support quickly. What do you dislike about Zoho Desk?
FR
Fabian R
03/23/23
"Zoho Desk allowed us to easily streamline our Customer Support"
What do you like best about Zoho Desk? The moste helpful feature of Zoho Desk ist definetly the possibilty to add multiple different channels for our Cutomers to contact us.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].