9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 681-690 out of 4147
LL
Levi L
03/27/23
"Zoho Desk Covers it All"
What do you like best about Zoho Desk? It's a little overwhelming at first and has a bit of a learning curve, but overall this offers everything you need. I'm still diving into it. I like using one platform for multiple brands without having numerous login accounts.
NK
Neelesh Kumar D
03/27/23
"Zoho is best for the maintain tickets (Enquiry)"
What do you like best about Zoho Desk? Its documentation is very understandable for a common people. What do you dislike about Zoho Desk?
EK
Eric K
03/27/23
"Zoho Desk"
What do you like best about Zoho Desk? Zoho suite of integrations, Twilio Phone integration, value for price point What do you dislike about Zoho Desk?
AU
Anonymous User
03/27/23
"A nicely featured helpdesk to help manage and track your team's activities"
What do you like best about Zoho Desk? Time tracking features that can be applied to both tickets and tasks allow flexibility to track other activities such as simple projects and keep track of hours used.
AU
Anonymous User
03/27/23
"Small Company exploring Zoho Desk"
What do you like best about Zoho Desk? Tracking all agents pending tasks in single screen What do you dislike about Zoho Desk?
QD
Quentin D
03/27/23
"Great Support System"
What do you like best about Zoho Desk? We can centralize all our communications mediums (Instant messaging, email, social networks...) There is a lot of option to customize and personalize the user experience.
BG
Breno G
03/27/23
"Muito bom Help Desk"
What do you like best about Zoho Desk? Fácil de usar e bem intuitivo, estamos em testes, mas devemos assinar. What do you dislike about Zoho Desk?
BY
Brian Y
03/27/23
"Zoho Help Desk - Best CRM for IT"
What do you like best about Zoho Desk? How perfect it is matched to the way we operate our IT Help desk. It's intuitive to what it's designed to do and thats Tickets and its great!
RJ
Rajat j
03/27/23
"AWSOME"
What do you like best about Zoho Desk? management system based on their needs. You can set up custom ticket statuses, tags, and fields, and even create automation rules to handle tickets more efficiently.
KT
Komal T
03/27/23
"Zoho is one of the best CRM Software."
What do you like best about Zoho One? Zoho one helps me and my company manage accounts efficiently, and maintaining the data is much easier on Zoho One.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].