9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 51-60 out of 4147
SP
Surya Prakash M
12/12/23
"Zohodesk the ultimate platform for Support"
What do you like best about Zoho Desk? Its help our businesses to manage customer support activities, streamline communication, and provide efficient customer service easy of use and eay to integrated with zoho platform
AU
Anonymous User
12/12/23
"Great overall"
What do you like best about Zoho Desk? Seamless, covers everything we need! really great product What do you dislike about Zoho Desk?
AB
Andrea B
12/10/23
"Multiple features and possibilities"
What do you like best about Zoho Desk? It's a great platforms highly customizable What do you dislike about Zoho Desk?
AU
Anonymous User
12/10/23
"help desk solution for small to medium sized companies"
What do you like best about Zoho Desk? omnichannel support self-service tools
AB
Andrea B
12/10/23
"Multiple features and possibilities"
What do you like best about Zoho Desk? It's a great platforms highly customizable What do you dislike about Zoho Desk?
EV
Enio V
12/10/23
"Very Good tools"
What do you like best about Zoho Desk? The integration of Zoho tools is perfect for streamlining productivity and concentrating all the necessary resources in a single service.
EV
Enio V
12/10/23
"Very Good tools"
What do you like best about Zoho Desk? The integration of Zoho tools is perfect for streamlining productivity and concentrating all the necessary resources in a single service.
AB
Antonio B
12/09/23
"ZohoDesk"
What do you like best about Zoho Desk? I believe it's a comprehensive application, albeit a bit challenging initially due to the abundance of information to absorb.
AB
Antonio B
12/09/23
"ZohoDesk"
What do you like best about Zoho Desk? I believe it's a comprehensive application, albeit a bit challenging initially due to the abundance of information to absorb.
KW
Kim W
12/08/23
"Fast and easy onboarding"
What do you like best about Zoho Desk? This is the most straightforward and easy-to-use helpdesk software I've found. Set up was fast and navigating the interface is intuitive. We also use ClickUp for project management and our team found the interfaces similar and therefore very comfortable.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].