9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 671-680 out of 4147
KT
Karintorn T
03/30/23
"Great so far! trying out zoho as an omnichannel"
What do you like best about Zoho Desk? lots of integrations and intuitive enough to get started What do you dislike about Zoho Desk?
AU
Anonymous User
03/30/23
"Great tool!"
What do you like best about Zoho Desk? How easy it is to organize, filter, and read through data. What do you dislike about Zoho Desk?
AU
Anonymous User
03/30/23
"Zoho Assist"
What do you like best about Zoho Desk? It allows customers to see progress on their tickets What do you dislike about Zoho Desk?
MV
Mitch V
03/30/23
"Easy to use and configure at the right price"
What do you like best about Zoho Desk? Easy to use and integrate with a lot of services. I received a contact from a partner two days after the subscription and talked about how to use it. Very high attention to the customer.
AU
Anonymous User
03/29/23
"Rapida configuracion, demo con persona real."
What do you like best about Zoho Desk? Rapida configuracion, demo con persona real. Costo razonable para el tamaño de nuestra empresa y tambie para el proyecto patra el que lo contratamos. Facil uso, implementacion rapida.
ER
Ernesto R
03/29/23
"Excellent Customer auto support"
What do you like best about Zoho Desk? It is an excellent CRM for customer service due to the cost benefit, since you only buy what you need. Therefore, it has helped us to serve clients and give them follow-up on their requirements and give them quick answers with the knowledge base
AU
Anonymous User
03/29/23
"Zoho Desk is average"
What do you like best about Zoho Desk? Zoho desk is a great tool to use for business collaboration. What do you dislike about Zoho Desk?
VJ
Vishesh J
03/29/23
"Product is really good"
What do you like best about Zoho Desk? I like the omni channel concept. Ticket creation and customization is easy.
AB
Alan B
03/28/23
"The best solution for ticketing"
What do you like best about Zoho Desk? One of the key benefits of this system is its ease of use. Its intuitive interface allows you to create, track, and manage tickets with minimal effort. You can categorize tickets by priority, type, or other parameters to ensure that they are handled promptly and effectively. Moreover, the system enables you to automate many tasks, such as ticket routing, escalation, and notification, so that your team can focus on solving problems rather than ...
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CV
Cristina V
03/28/23
"Zoho Desk tools"
What do you like best about Zoho Desk? The tools offered and the friendly environment they currently offer. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].