9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 661-670 out of 4147
AU
Anonymous User
04/05/23
"So far so good"
What do you like best about Zoho Desk? Gainining access to the trial, configuring and using Zoho desk was easy. What do you dislike about Zoho Desk?
AU
Anonymous User
04/04/23
"Became Professional"
What do you like best about Zoho Desk? The tracking of tickets and the reporting of time spent on tickets by each agent, as well as keeping track of the resource allocation per customer so we can refine support billing.
AS
Avijit S
04/04/23
"An essential Support tool"
What do you like best about Zoho Desk? Very easy to use with low learning curve and good technical support on the product What do you dislike about Zoho Desk?
AU
Anonymous User
04/04/23
"Evertyhing was fine"
What do you like best about Zoho Desk? The solution easily handles requests from customers. Access to the full history of correspondence is a significant convenience.
MT
Marco T
04/03/23
"I am starting to use Zoho, and it seems to me a very complete tool to use."
What do you like best about Zoho Desk? We like the tool of gathering social networks to generate service tickets. As well as the option to create departments and derive our automated tickets thanks to IA.
AU
Anonymous User
04/03/23
"Zoho Desk is a powerful customer support software"
What do you like best about Zoho Desk? Zoho Desk is a powerful customer support software that can help businesses of all sizes manage their customer interactions effectively. As a new user of Zoho Desk, we are still in the process of customizing the system for our corporate agent and end-user needs. One of the standout features of Zoho Desk is its ease of use. The platform is very user-friendly, and I was able to get started with minimal support from the onboarding team. The interface is ...
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AN
Ahmed N
04/02/23
"The best platform for connecting with customers"
What do you like best about Zoho Desk? I was looking for a solution to provide customer service through multiple platforms including Facebook, Instagram, WhatsApp and telegram. Zoho desk proved to be the one I needed. I really liked the affordable pricing. The previous platform I used charged 15 times more than what Zoho does for the same set of features
AU
Anonymous User
03/31/23
"Zoho desk para auxiliar de TI"
What do you like best about Zoho Desk? Lo mejor de zoho es la facilidad de crear tickets, poder asignar un encargado de la tarea, creacion automatica de los clientes sin necesidad de salir de la ventana de ticket, interfaz sencilla de usar y enteder, poder añadir colaboradores a tu area de trabajo
JO
Josafat O
03/31/23
"Excelent Software to Service desk"
What do you like best about Zoho Desk? easy way to custom forms and fields by department What do you dislike about Zoho Desk?
HM
Hrvoje M
03/31/23
"Very simple and easy to learn"
What do you like best about Zoho Desk? Simplicity, layout, overview, easily manageble What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].