9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 651-660 out of 4147
DF
David F
04/08/23
"Implementing Zoho Desk"
What do you like best about Zoho Desk? I have been a Zoho CRM user for many years. Recently I have been asked to implement Zoho Desk at another organization and I absolutely love it.
AU
Anonymous User
04/07/23
"Good solution for teams"
What do you like best about Zoho Desk? It has a lot of integrations. Price is good. What do you dislike about Zoho Desk?
MS
Michalis S
04/07/23
"Good tool for customer support"
What do you like best about Zoho Desk? The user interface makes it easy for agents to provide fast and efficient support to customers. Also, the self-service site provided to clients is very useful for collaboration.
TT
Taru T
04/07/23
"Zoho is one of the leading CRM Software"
What do you like best about Zoho One? Zoho help me manage my data of clients and revenue from the upcoming sales cycle intact and I can easily found this data in Zoho.
GK
Gourav K
04/06/23
"One of the best helpdesk management tool!"
What do you like best about Zoho Desk? I like the features like it creates link for our employees who can raise tickets to the IT department. It has other features as well like it automatically send Email
NK
Nikhil K
04/06/23
"Zoho Desk"
What do you like best about Zoho Desk? Zoho Desk is an easy-to-understand and easy-to-use ticketing tool. It has helped us a lot to manage our customer queries and make sure to resolve them in the stipulated time.
NC
Nicholas C
04/05/23
"A hugely scalable solution valuable for any business, from 1 person to enterprise level."
What do you like best about Zoho Desk? Zoho Desk is easy to use, and implementation has been a breeze. If I need help, I can click the chat icon and ask Zoho directly. Responses are almost immediate, which has not been an option with other platforms.
NK
Navpreet K
04/05/23
"Very easy to use and customize"
What do you like best about Zoho Desk? Automation of different workflows, Notifications What do you dislike about Zoho Desk?
NK
NISHANT K
04/05/23
"GOOD MODULE"
What do you like best about Zoho Desk? I LIKE HIS MODULES AND USER INTERFACE, WITH EASY TO USE FOR FIRST TIME USER What do you dislike about Zoho Desk?
CN
Carlos N
04/05/23
"Plataforma de Gran Desempeño"
What do you like best about Zoho Desk? Una plataforma facil de usar, con un entorno amigable, multiples opciones para el buen manejo de monitoreo de ticket. Integracion con plataformas de comunicacion como RRSS y un Bot de aprendisaje con alto desempeño.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].