9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 641-650 out of 4147
DN
Dilip N
04/11/23
"Outstanding customer support software"
What do you like best about Zoho Desk? Customisable ticketing system User-friendly interface
RS
Rajavanya S
04/11/23
"So far seems good. Might be shortly switching to fully paid plans"
What do you like best about Zoho Desk? Lot of options, works without bugs, ability to connect multiple email streams and incoming social messages at the same place.
AY
Abhishek Y
04/11/23
"Worth a shot"
What do you like best about Zoho Desk? I like this whole idea of tickets. It is easy to separate the queries of the customers. I also liked the idea of creating extensions.
AU
Anonymous User
04/11/23
"Great for small teams"
What do you like best about Zoho Desk? We needed something to manage issues just within our department and this seems to be working incredibly well. Able to quickly make tickets and run reports on them.
HS
Harkirat S
04/11/23
"Zoho Desk handles trouble tickets and customer queries like a Pro."
What do you like best about Zoho Desk? Zoho Desk is considered a powerful ticketing platform for handling all types of customer and client queries with ease of operation. This is considered very productive for our support and service team in terms of work operations.
AU
Anonymous User
04/10/23
"Solid expierence"
What do you like best about Zoho Desk? The ease of use, customization, and overall experience of Zoho desk. I also enjoy the customizable email channels when setting up different departments and the granular control over the access granted to each agent.
AV
Amanda V
04/10/23
"Great Service and Features"
What do you like best about Zoho Desk? We've found the ability to customize user forms very helpful in gathering data up front from the customer. What do you dislike about Zoho Desk?
DT
Dan T
04/10/23
"Amazing app!"
What do you like best about Zoho Desk? I love how this app makes a ticketing system available for SMEs... usually, such a tool is only afforded by more prominent companies... such a game changer. I highly recommend it!
JS
JUAN STIVEN G
04/09/23
"atención 100%"
What do you like best about Zoho Desk? super bueno todo, respuesta, conocimiento, experiencia, facil de manejar, super sencillo What do you dislike about Zoho Desk?
TM
Tirso M
04/09/23
"Interesting service in Zoho ecosystem"
What do you like best about Zoho Desk? It enables me to document everything in a real KB and have all IM messaging systems to interact with users. What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].