9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 631-640 out of 4147
EQ
Eduardo Q
04/13/23
"Zoho desk fits my needs"
What do you like best about Zoho Desk? It is an intuitive platoform, easy to use. What do you dislike about Zoho Desk?
SG
Saurabh G
04/13/23
"User Friendly"
What do you like best about Zoho Desk? We needed a solution to provide customer service through multiple platforms for multiple departments; it provided a seamless onboarding, and it is really easy to automate ticket management.
AU
Anonymous User
04/12/23
"Best Productivity Tool for Support"
What do you like best about Zoho Desk? It very user friendly, efficient and captures work flows vert well What do you dislike about Zoho Desk?
MM
m m
04/12/23
"Great Product"
What do you like best about Zoho Desk? It's a very intuitive ticketing system with several channels for customers to reach out. What do you dislike about Zoho Desk?
MH
Mohamed H
04/12/23
"greet platform"
What do you like best about Zoho Desk? I have been using Zoho Desk for a few weeks now and I am very impressed with its performance and usability. It is easy to set up and customize, and it has a user-friendly interface that works across any industry, brand, and department. It helps me manage tickets from multiple channels, provide contextual support to customers, and track customer satisfaction and feedback. It also helps me collaborate with my team members and other departments using ...
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TK
Tambria K
04/12/23
"Great Prdouct"
What do you like best about Zoho Desk? I love the integrations and how well the suite of products work together What do you dislike about Zoho Desk?
AU
Anonymous User
04/12/23
"So far so good"
What do you like best about Zoho Desk? So far it lives up to all the things we need, regarding support ticket systemt as well as creating a space where our customers can find the information they need while ga+ining a "personal support" space
YO
yinka o
04/11/23
"Saves our team 2 hours every day"
What do you like best about Zoho Desk? I love how integrated it is with other zoho platforms. It makes ticketing so much easier, the customer service team is very prompt at helping and providing answers.
PP
Pawel P
04/11/23
"Very good and helpful"
What do you like best about Zoho Desk? Simple to use and simpe to set up. Didnt need any help setting up everything. From custom emails to adding cusytom domain everything was done with in the app. Even when stuck with a problem support always helps.
DF
David F
04/11/23
"Zoho Desk Implementation"
What do you like best about Zoho Desk? As i Am a Zoho Crm User and Administrator, I am finding the implementation of Desk very Easy. We are a company with 10 service consultants and 3 Salespeople and the integration between Desk ad crm seems seamless
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].