9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 621-630 out of 4147
AU
Anonymous User
04/17/23
"Lots of feature easy to learn and implement"
What do you like best about Zoho Desk? Zoho Desk Extensions provide a convenient way to integrate Desk to your existing platform and services. What do you dislike about Zoho Desk?
SR
Srikar R
04/17/23
"Desk for Sales to Tech Communication"
What do you like best about Zoho Desk? Ability for sales team to raise tickets that can be integrated with Jira. Our sales team is able to coordinate tasks and actions on every deal with our Product analyst via the Jira integration.
AU
Anonymous User
04/16/23
"Great company with a fantastic support team"
What do you like best about Zoho Desk? Great support team that respond promptly Great features
AU
Anonymous User
04/16/23
"Best Helpdesk Online System"
What do you like best about Zoho Desk? It has all the options that is required and very easy to use. And the customer support is also really quick and very satifying.
AU
Anonymous User
04/15/23
"The best price/performance ratio"
What do you like best about Zoho Desk? - no minimum number of seats - multiple departments
AU
Anonymous User
04/15/23
"Best value for money ticketing solution"
What do you like best about Zoho Desk? Zohodesk provides great value for the money. I particularly appreciate the customization options for tickets, which are essential for my work. We can easily set up dependent ticket fields and custom fields. Also the Blueprint feature helps us keep our agents on top of the processes
GT
Gökhan T
04/14/23
"Great all in one desk support center"
What do you like best about Zoho Desk? Omnichannel approach from many sources (email, social media, live chat etc.) and merging all those in one system while segmenting them for contact lists and tags.
MJ
Miha J
04/14/23
"Zoho-perfect ''ticketing system''"
What do you like best about Zoho Desk? Simplicity and powerful tool. User friendly What do you dislike about Zoho Desk?
JS
Jagmeet S
04/14/23
"Best Customer Complaint Management System"
What do you like best about Zoho Desk? It's the Best Customer Complaint Management System What do you dislike about Zoho Desk?
AU
Anonymous User
04/14/23
"Real ticket application, ideal for bussines"
What do you like best about Zoho Desk? Easy to use, and ticket organizations, api and tickets reports What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].