9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 611-620 out of 4147
AU
Anonymous User
04/18/23
"Eficaz y Sencillo"
What do you like best about Zoho Desk? Es eficaz y Sencillo, la puesta en marcha creo que será muy sencilla What do you dislike about Zoho Desk?
RR
Regine R
04/18/23
"the perfect way to handle customer inquiries"
What do you like best about Zoho Desk? Create an community area and handle all the tickets and problems a customer has. What do you dislike about Zoho Desk?
AS
Aditya S
04/18/23
"Provides a great channel for client and collaborating with Internal teams"
What do you like best about Zoho Desk? Ease of usage and option for customization gives freedom for process creations. The improved new design allows themes and fonts which is pretty impressive. Support provided in rare downtimes was also great.
SG
Surabhi G
04/18/23
"Zoho - The best Management Tool"
What do you like best about Zoho One? Zoho One has all the necessary things like CRM, Desk, Sales IQ in one place which keeps the system intact. What do you dislike about Zoho One?
GT
Gabriel T
04/18/23
"Cómodo y rápido"
What do you like best about Zoho Desk? Es una herramienta cómoda y de interfaz sencilla, especial para que tu equipo rápidamente aprenda a crear modificar y cerrar requerimientos y darle una vista 360 a tus clientes
DD
David D
04/17/23
"helpful ticketing software"
What do you like best about Zoho Desk? good for growing small business. Gets all the team working together to solve open issues. What do you dislike about Zoho Desk?
MD
Moumita D
04/17/23
"Good Experience"
What do you like best about Zoho Desk? Configuration and Onboarding of an organization What do you dislike about Zoho Desk?
MD
monil d
04/17/23
"Efficient and smart."
What do you like best about Zoho Desk? quick resolution for processing internal What do you dislike about Zoho Desk?
AS
Amogh S
04/17/23
"Zoho - The CRM Software"
What do you like best about Zoho One? Zoho One helps to keep the track of the tickets and notes which are open, closed and pending and from what duration it is pending.
DK
Dilan K
04/17/23
"Efficient and User-Friendly"
What do you like best about Zoho Desk? One of the most significant advantages of Zoho Desk is its ease of use. The interface is intuitive and easy to navigate, even for those who are not familiar with help desk applications. Additionally, the application offers a comprehensive range of customization options, enabling businesses to tailor the software to their specific requirements.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].