9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 601-610 out of 4147
SR
Sathish R
04/22/23
"Enriched with features and cost-effective"
What do you like best about Zoho Desk? Features and the cost at which they are providing the service What do you dislike about Zoho Desk?
AK
Aswin K
04/20/23
"Zoho desk is a great tool"
What do you like best about Zoho Desk? Zoho desk is a great tool. Easy to use, reliable, minimalistic UI. What do you dislike about Zoho Desk?
AU
Anonymous User
04/20/23
"Zoho Desk is more costs effective and easier to use than Zendesk."
What do you like best about Zoho Desk? The interface is clean and easy to use, and it's straightforward to collaborate with other agents on tickets. Plus it works well with Zoho mail, plus our organization uses Zoho mail.
IT
Ivan T
04/20/23
"Pretty much what we expected"
What do you like best about Zoho Desk? - Lots of functionalities; - Responsive support;
AU
Anonymous User
04/19/23
"Easy to manage tickets and integrates"
What do you like best about Zoho Desk? Zoho desk is easy to use and integrates into the Zoho software. I can do advanced search to easily track all tickets connected with my accounts and I can even view them directly from CRM.
AU
Anonymous User
04/19/23
"Excellent Help Desk for Small Businesses"
What do you like best about Zoho Desk? Zoho Desk is very useful for small businesses. What do you dislike about Zoho Desk?
PA
Progetto A
04/19/23
"Top solution for my business"
What do you like best about Zoho Desk? I use this platform to offer support to my customers and sellers. The work experience is very positive. It is a very versatile product and is able to help my team in the main support activities.
JG
john g
04/19/23
"good app"
What do you like best about Zoho Desk? API integrations with other apps, easy and fast, easy to use interface and easy customization What do you dislike about Zoho Desk?
SD
Sebastien D
04/19/23
"Nice ticketing software"
What do you like best about Zoho Desk? I have tried several ticketing software and I really like Zoho although at first I was not convinced. After signing up for the trial, I really like the interface. It's clean and well done. Knowing that we spend a lot of time with this kind of software, a clean and easy to use interface is essential. And this is the case with Zoho Desk
LG
Lucas G
04/19/23
"Cumple con todo lo que necesitamos como desk y como sistema de reportes"
What do you like best about Zoho Desk? La atencion al cliente, todo el multiverso de apps disponibles que trabajan sincronizadas entre si. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].