9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 591-600 out of 4147
EL
Eligreg L
04/28/23
"A Comprehensive Suite of Business Tools"
What do you like best about Zoho One? Zoho One offers a wide range of features and capabilities for businesses, putting everything in one place. The integration between various tools is superb, allowing for easy access and usage of all features without switching between different programs. The well-integrated and easy-to-use applications allow teams to coordinate effectively and deliver better results.
AU
Anonymous User
04/28/23
"Zoho Review"
What do you like best about Zoho One? Best as monitoring tool EC2 server integrate properly
EZ
enrique z
04/26/23
"ZOHO DESK"
What do you like best about Zoho Desk? incredible interface, easy to use and allow to be more organized and support our members and customers , also let us know and able to use the knowledge base to find out quick solutions.
AU
Anonymous User
04/25/23
"Good IT management software for SMBs"
What do you like best about Zoho One? Pretty simple interface and offers useful integrations. What do you dislike about Zoho One?
SS
Sweta S
04/25/23
"A fabulous platform for an organization to keep a track on its sales activities."
What do you like best about Zoho One? Of course, it's comprehensive features and, on top of it, the easy-to-use interface. What do you dislike about Zoho One?
TR
Travis R
04/25/23
"Simple and works as you would like it to."
What do you like best about Zoho Desk? We are currently trialling the product. However so far, it seems there a lot of functionality and this is easy to implement and get working "straight out of the box".
RW
Rabecca W
04/25/23
"Experience with Zoho one"
What do you like best about Zoho One? Most of the time during technical issues, especially when in a remote location, connecting customers or employees with Zoho is very useful to identify the issue and resolve it by connecting their system.
AC
Aarti C
04/25/23
"Amazing platform synced with one's requirements and expectations."
What do you like best about Zoho One? The incredible thing is that it meets all your requirements regarding Sales, Account receivables, Zoho books, etc. What do you dislike about Zoho One?
MV
Meruga V
04/23/23
"Zoho One - The best organization software"
What do you like best about Zoho One? Zoho One gives all the organizational management system and let the person keep the track of all the activities and billables on an account.
PA
Parvez A
04/23/23
"Zoho - A CRM Software"
What do you like best about Zoho One? Zoho One has all the related items to an organization at one place like CRM, DESK, BOOKS, SALESINBOX ect. which makes the work easier.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].