9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 581-590 out of 4147
AU
Anonymous User
05/05/23
"The most lightweight, cost effective, and powerful Help Desk Software"
What do you like best about Zoho Desk? Zoho Desk is the most lightweight, cost-effective, and powerful Help Desk Software. It makes the little guys solid and mighty with limitless scale potential and integrations with all helpful platforms.
AU
Anonymous User
05/05/23
"simply makes difference"
What do you like best about Zoho Desk? Great price, easy to use, fast response. What do you dislike about Zoho Desk?
JC
Jose Carlos N
05/05/23
"Still testing. Not good integration with other modules so far"
What do you like best about Zoho Desk? Ticket support for my zoho subscribers. Would be great if it could be integrated automatically, so far have to create the Contacts manually
JA
Jenny A
05/04/23
"Zendesk was an awful experience. Zoho desk was pleasant."
What do you like best about Zoho Desk? Zendesk does not care about their customers. I signed up for over 5K down for the first year and then after paying was told I had to hire a software engineer to set it up bc it was overly complex. That cost me over 3K extra. Then when my annual contract was up, they said I could not pay monthly bc I missed my 30 day window and would have to repay 5K again for a full year. Zendesk does not care about their customers and they do not provide phone numbers ...
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AA
Ankur a
05/04/23
"Super app with budget friendly considerations"
What do you like best about Zoho Desk? Very flexible to adjust to the needs and also at the same time quite standardized to setup quickly if needed What do you dislike about Zoho Desk?
AU
Anonymous User
05/03/23
"Very good product"
What do you like best about Zoho Desk? I love that there are many features for a lost cost value needed for small IT consulting companies. I love how everything integrates and feel that Zoho Desk will take our company to the level of service everyone deserves.
DJ
Daniel J
05/03/23
"Amazing Platform for Technical and Customer Support"
What do you like best about Zoho Desk? Easy integration, large coverage of support channels and incredible integration capability. What do you dislike about Zoho Desk?
PL
Paola L
05/02/23
"Complete customer support management platform available in for businesses."
What do you like best about Zoho Desk? Zoho desk has a very beautiful and well designed dashboard. It's mainly used in our IT department to keep track of issues raised internally or externally by our clients. It's enables our team to communicate with clients across multiple channels very easily. Zoho desk is able to assign tickets automatically and it easy to track tickets and agents from the dashboard.
KK
Kulbhushan K
05/02/23
"This a complete product for all industry to manage the incident"
What do you like best about Zoho Desk? Tickets, Knowledge Base, Community, Analytics and Activities What do you dislike about Zoho Desk?
PM
Padhma M
04/30/23
"Zoho One User Review"
What do you like best about Zoho One? One of the very best things about Zoho One is that you get a wide range of products for a cheap price. Since we don't pay for each product separately, it's a big advantage. On top of that, the integration between various products puts your business at ease. Easily customizable and time-saving.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].