9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 41-50 out of 4147
GA
George A
12/14/23
"Very intuitive and features rich"
What do you like best about Zoho Desk? Very intuitive and features rich. External integrations and a lot of traing material. Just loving it
GA
George A
12/14/23
"Very intuitive and features rich"
What do you like best about Zoho Desk? Very intuitive and features rich. External integrations and a lot of traing material. Just loving it
AU
Anonymous User
12/13/23
"Zoho Helped My Business"
What do you like best about Zoho Desk? The HelpDesk creates efficiency for my team What do you dislike about Zoho Desk?
AU
Anonymous User
12/13/23
"So far so good"
What do you like best about Zoho Desk? Zoho Desk was easy to setup and navigate. What do you dislike about Zoho Desk?
AU
Anonymous User
12/13/23
"ZoHo CRM"
What do you like best about Zoho Desk? Khá tiện dụng khi mình có thể gửi mail trực tiếp cho khách hàng hoặc khách hàng có thể check về tình trạng xử lý ticket What do you dislike about Zoho Desk?
AU
Anonymous User
12/13/23
"Great Option for SMBs and OmniChannel Customer Service"
What do you like best about Zoho Desk? It integrates will with other Zoho products as well as external applications. It's feature rich and always improving. What do you dislike about Zoho Desk?
ZF
Zoila F
12/13/23
"Great software for customer support and techinical support tracking and responding."
What do you like best about Zoho Desk? I enjoy the ability to customize departments and snippets/suggested articles ability when responding to tickets.
AU
Anonymous User
12/13/23
"ZoHo CRM"
What do you like best about Zoho Desk? Khá tiện dụng khi mình có thể gửi mail trực tiếp cho khách hàng hoặc khách hàng có thể check về tình trạng xử lý ticket What do you dislike about Zoho Desk?
ZF
Zoila F
12/13/23
"Great software for customer support and techinical support tracking and responding."
What do you like best about Zoho Desk? I enjoy the ability to customize departments and snippets/suggested articles ability when responding to tickets.
AU
Anonymous User
12/13/23
"So far so good"
What do you like best about Zoho Desk? Zoho Desk was easy to setup and navigate. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].